Business Analyst - Telecoms / Defence / SCIDA Support - Fixed Term Contract (FTC) till 2027
Location: Warwick HQ (CV34 5AH) - Hybrid working
Industry: Telecoms, MOD, Defence, Critical National Infrastructure
Package: Competitive starting salary + Matched Pension + Flexible Benefits
Join Telent and play a key role in supporting the UK's critical national infrastructure. Our Business Analysts are central to driving improvement, shaping transformation, and ensuring operational excellence across our organisation.
In this Business Analyst role, you will provide support to the SCIDA programme, applying structured analysis and process rigour to help maintain high-integrity communications environments.
We're looking for individuals ideally from Telecoms, MOD, RAF, or wider Forces backgrounds, with strong analytical and auditing skills, and based within commuting distance of our Warwick headquarters - Hybrid working.
Full Right to Work in the UK required, and eligibility to gain NPPV3 / SC Security Clearance.
The Role:
As a Business Analyst at Telent, you'll support both business-as-usual and transformation activity, delivering high-quality insights, process improvements and reporting that directly influence operational performance. You will collaborate across multiple teams, develop meaningful relationships with stakeholders, and ensure our business areas have the information and processes they need to operate effectively.
Business Analyst - What You'll Do
Create and consolidate business reporting for designated areas
Maintain and improve data quality and information storage (Oracle ERP, Salesforce CRM, SharePoint, M365)
Develop, maintain and quality-check process maps and operational documentation
Work with stakeholders to design and review new or updated procedures
Support leadership teams with business improvement programmes
Partner with project teams, operational leads and managers to produce analysis and documentation
Build strong working relationships and respond to stakeholder queries with clear research and recommendations
Assess data, gather requirements and model business processes
Identify cost savings, efficiency opportunities and process improvements
Support testing, implementation and transition of solutions
Act as a Lean efficiency "waste champion" (Tim Woods methodology)
Provide trusted advice and insights to senior managers
Support the SCIDA programme with structured analysis and documentation activitiesBusiness Analyst - Who You Are:
You are an organised, analytical and proactive Business Analyst with strong communication skills and a background in process improvement. You're comfortable working in structured or regulated environments - such as telecoms, defence, or forces roles - and you can translate complex problems into clear, actionable solutions. You work well across teams, manage multiple tasks confidently, and maintain high attention to detail.
Business Analyst - Key Requirements:
Strong organisational skills and ability to meet tight timelines
Excellent communication, active listening and presentation skills
Experience collaborating with distributed teams and external partners
Ability to write clear requirements, business cases and structured documentation
Strong working knowledge of Microsoft 365 and Visio
Experience with databases and reporting tools
Ability to produce process documentation, maps and reports
Understanding of operational business processes
Degree in Business Studies, Business Administration / Management or equivalent experience
Commitment to continuous professional development
Experience with Microsoft Apps (Teams, Forms, Power Automate, Lists, SharePoint, Planner etc)
Confident user of and experience of PowerBI, VLOOKUP, Pivot Tables (MS Excel)
Capability to define, measure and report on KPIs
Previous experience in business and/or data analysis supporting system and process improvement
Ability to simplify complex problems into practical, user-focused solutions
Knowledge of standards and processes relevant to telecoms or defence disciplines
Project management experience desirable
IIBA certification or working towards it (or equivalent)
Full right to work in the UK - eligibility to gain NPPV3 / SC Security Clearance Telent - What We Offer:
A career at Telent offers opportunities to grow, learn and contribute to nationally important work. We value diversity, encourage new thinking and help our people reach their potential.
Benefits include:
26 days annual leave + 8 bank holidays (with buy/sell options)
Company matched pension
Family-friendly policies and access to the Flexible Benefits portal
Wellbeing and occupational health support
Telent Reward scheme - discounts on cinema, restaurants, shopping and moreWe're passionate about creating an environment that champions diversity and inclusion, where everyone feels they belong, can be themselves and empowered to reach their full potential. People are at the heart of our business, and we believe that our teams should reflect the diverse experiences and backgrounds of the communities we support.
Telent Core Values: Be Collaborative, Be Inclusive, Be Customer Focused, Take Responsibility
#LI-Hybrid
#TJ-Hybrid