Administrative Assistant – General Practice - Overview
We are seeking a dedicated and compassionate Administrative Assistant to join our team at Primary Care Knowsley. As part of our practice team, you will provide vital administrative and patient-facing support to ensure our services run smoothly and efficiently. You will be the first point of contact for patients, offering a professional and welcoming service while helping them access the care they need.
This role requires excellent communication skills, strong organisational ability, and the professionalism to manage sensitive information in line with NHS and CQC standards.
Key Responsibilities
* Welcoming and assisting patients in person, by phone, and via digital channels.
* Booking, amending, and managing patient appointments.
* Supporting the smooth flow of patients through the practice, helping to reduce waiting times and improve access.
* Providing care navigation: assessing patient needs at first contact and signposting them to the most appropriate clinician, service, or external organisation (e.g. pharmacy, community services, social prescribing).
* Completing accurate data entry, including patient registrations, updates, and referrals.
* Handling prescription requests, correspondence, and clinical documentation.
* Maintaining patient confidentiality at all times in line with GDPR and NHS information governance policies.
* Providing administrative support to clinical and management staff, including scanning, filing, and updating electronic patient records.
* Supporting practice compliance by following health and safety, safeguarding, and infection prevention procedures.
Skills and Experience Required
* Strong communication and interpersonal skills, with the ability to build rapport with patients and colleagues.
* Excellent attention to detail and accuracy.
* Previous experience in a customer-facing or patient-facing role, ideally within healthcare or social care.
* Administrative or clerical experience in a busy environment.
* A proactive approach to problem-solving and workload management.
* Confident IT skills, including use of Microsoft Office and clinical systems (e.g. EMIS, SystmOne) – training provided.
* Ability to work flexibly and adapt to changing priorities.
* Strong organisational skills and the ability to work both independently and as part of a team.
Working Hours & Pay
* Positions available: Full-time and Part-time.
* Pay: £12.21 per hour.
* Working hours: 08:00 – 18:30, Monday to Friday (rotational shifts within this timeframe).
Why Join Us?
You will be joining a supportive and forward-thinking primary care team committed to providing high-quality, patient-centred care. As an Administrative Assistant, you will play an essential role in ensuring patients receive the right care at the right time, while also supporting the practice to meet its NHS and CQC responsibilities.
Job Types: Full-time, Part-time, Permanent
Pay: £12.21 per hour
Benefits:
* Company pension
* Employee discount
* Free flu jabs
* Free parking
* Health & wellbeing programme
* On-site parking
* Private medical insurance
* Referral programme
* Sick pay
Experience:
* Data entry: 1 year (required)
* NHS: 1 year (preferred)
* telephone: 1 year (required)
* customer or patient service: 1 year (required)
Work authorisation:
* United Kingdom (required)
Work Location: In person
Application deadline: 20/09/2025
Reference ID: AA01
Expected start date: 01/10/2025