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The Admin Manager for the ADHD Referral Service is responsible for leading and coordinating the administrative team that supports clinical service delivery. Based at Queen Mary’s Hospital, Sidcup, this Band 5 role involves managing staff performance, overseeing office systems, and ensuring efficient use of resources and facilities. The post holder plays a key role in maintaining data quality, implementing administrative procedures, and supporting service improvement. They act as the central point for operational issues including health and safety, data protection, and facilities management. This role requires strong leadership, organisational skills, and the ability to work independently while supporting a busy clinical environment.
* Lead and supervise the admin team, including recruitment, induction, appraisals, and performance management.
* Implement and maintain effective office systems and procedures to support clinical operations.
* Manage clinical records, data quality, and electronic systems (e.g., RiO).
* Coordinate room bookings, equipment maintenance, and health and safety compliance.
* Handle escalated communications and complaints professionally.
* Ensure adequate secretarial cover during absences and manage bank/agency staff.
* Liaise with estates and contractors to maintain a safe and functional environment.
* Monitor and report on service activity and support change initiatives.
* Provide leadership and supervision to administrative staff, ensuring adherence to policies and procedures.
* Maintain accurate records of staff attendance, leave, and performance.
* Ensure the smooth running of reception and customer-facing services.
* Act as authorised signatory for agreed financial transactions.
* Support service planning by managing resources, rotas, and recruitment.
* Promote effective communication across teams and external partners.
* Uphold confidentiality, equality, and health and safety standards.
* Contribute to service development and ensure administrative systems meet evolving needs.
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