Service Coordinator Location: Crawley, West Sussex Type: Full Time | Permanent Salary: £24,000 - £26,000 The Opportunity Guided Talent is recruiting on behalf of a well-established engineering and services business for a Service Coordinator to be based at their Crawley head office. This is a key administrative and customer-facing role, supporting the Service Team with day-to-day operations while acting as a dedicated first point of contact for a portfolio of assigned customers. Full training will be provided. Key Responsibilities * Act as the primary point of contact for assigned service customers * Provide day-to-day service administration support to the Service Team * Raise, process, and manage monthly invoices in line with agreed deadlines * Resolve invoice queries and raise credit notes where required * Prepare and issue monthly service reports for customers * Raise and allocate jobs to the Repairs / Service Engineering teams * Prepare, issue, and follow up service and repair quotations * Answer inbound telephone calls and emails professionally and efficiently * Assist with engineer scheduling and workload coordination * Ensure contractual service obligations are met for relevant clients * Provide cover for other administration team members when required * Participate in the out-of-hours on-call rota (approximately 1 month in 12) * Carry out ad-hoc administrative duties as required Essential Skills & Experience * Strong literacy and numeracy skills * Excellent written and verbal communication skills * Confident IT user with good general computer literacy * Proven experience in a customer service or service administration role * Strong organisational and administrative skills * Ability to work effectively in a fast-paced, high-pressure environment * Proactive approach to problem-solving and customer queries * Ability to take ownership of day-to-day responsibilities Key Competencies * Dedicated, reliable, and committed work ethic * Strong team player with a collaborative approach * Excellent time management and prioritisation skills * Personable and professional manner * Adaptable and comfortable dealing with change * Flexible and dependable