Overview
Road Traffic Accident and Employment and Public Liability Claims Handler role at Direct Line Group. This is a full-time, permanent position within the Legal Services team.
What You'll Be Doing
* Managing a client’s claim by using the firm’s technical process, accurately documenting activities, and ensuring time is recorded.
* Carrying out investigations into incident circumstances and claim value, conducting legal research as required, collating and reviewing evidence, assessing prospects of success, and estimating the value of personal injury claims and recoverability of financial losses.
* Providing accurate legal advice to clients, managing expectations, explaining decisions and steps in the claims process, and ensuring fair treatment at all times.
* Negotiating settlements on the best terms for the client and keeping the legal expenses provider updated at key stages.
* Drafting documents to issue court proceedings, complying with court directions, drafting statements, and preparing files for hearings; instructing counsel as necessary and checking costs statements.
* Managing cases efficiently to meet departmental targets and service levels, keeping clients informed where appropriate.
* Investigating conflicts, complaints, and potential negligence, escalating to a team leader or compliance as required.
* Maintaining good working relationships with teammates, management, staff, suppliers, external organisations, and work sources.
* Supporting the department’s and firm’s strategic development through best practice and continuous improvement initiatives.
What We Are Looking For
* Experienced Claims Handler, Legal Executive or Solicitor.
* Experience with RTA / EL / PL claims handling, preferably within an insurance company or law firm.
* Knowledge of Pre Action Protocols, CPR, Practice Directions, relevant statute and case law for accidents at work.
* Experience using a Case Management System; knowledge of JC Guidelines for general damages in personal injury; ability to research resources (e.g., Lawtel).
* Strong communication skills.
* Good problem-solver, able to work under pressure with attention to detail.
Location
Bromley or Leeds
Home Working
Hybrid model (2 days in the office, 3 days from home).
Working hours
35 hours per week (Monday - Friday).
Benefits
* 9% employer contributed pension
* Up to 10% annual performance-based bonus
* 50% off home, motor and pet insurance plus free Green Flag breakdown cover
* Optional Health and Dental insurance
* EV car scheme to lease a brand-new electric or plug-in hybrid car
* Generous holidays
* Buy as you earn share scheme
* Employee discounts and cashback
* Plus, many more
Be yourself
Direct Line Group is an equal opportunity employer; diversity of background and thinking is a strength. If you need adjustments to the recruitment process, contact the recruitment team for support.
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