Telesales & Customer Service Executive
Location: Folkestone
Salary: £28,000 – £30,000 (dependent on experience)
Contract: Permanent
About the Role:
Our Client is seeking a motivated and customer‑focused Telesales & Customer Service Executive to join their Internal Sales team. This role combines telesales, customer service, and sales support responsibilities, playing a key part in managing customer enquiries, supporting the sales function, and contributing to revenue growth.
You will act as a first point of contact for customers, delivering a high standard of service while also identifying opportunities to generate leads, follow up quotations, and add value through upselling and cross‑selling.
Key Responsibilities:
Customer Service
* Act as the first point of contact for customer enquiries by phone and email.
* Provide timely, professional support and resolve issues or escalate where appropriate.
* Manage after‑sales care, including delivery updates and customer follow‑ups.
* Build and maintain strong customer relationships, ensuring a consistently positive experience.
Telesales & Sales Support
* Assign inbound leads to the appropriate Regional Sales Managers.
* Generate new leads through proactive communication and market research.
* Prepare, issue and follow up on customer quotations and proposals.
* Track outstanding quotes and proactively support conversion to orders.
* Identify upselling and cross‑selling opportunities during customer interactions.
* Where required, manage leads from initial enquiry through to order completion.
* Maintain accurate and up‑to‑date records within the CRM system.
About You:
* Previous experience in customer service, telesales, sales support or a similar role.
* Excellent verbal and written communication skills with a professional manner.
* Strong organisational and time‑management skills.
* High attention to detail and accuracy.
* Proactive problem‑solver with a customer‑focused mindset.
* Experience using CRM systems.
* Comfortable working independently and collaboratively across teams.
This is a great opportunity to join a growing organisation where customer service and sales support are central to success.
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