Self Pay Sales Advisor | Self Pay Team | Juniper House - Brentwood | £12.65 per hour plus excellent benefits | FTC 12 Months – Full Time
Spire Healthcare’s East London and Essex hub are looking to appoint a Self Pay Sales Advisor to join their established Self Pay team on a 12 month FTC. The primary responsibility is to communicate effectively, positively and professionally with self-funding customers in order to facilitate their conversion from enquiry to a clinical consultation, test or procedure with Spire Healthcare.
Duties and responsibilities
1. Effective, professional handling of self-pay enquiries (capturing enquirers details, booking appointments, resolving queries, giving information on procedures, providing advice and practical help) from phone calls, emails, and face to face meetings with prospective self-pay patients
2. Focus on conversion and tracking of self-pay patient enquiries to outpatient appointments or procedures
3. Ensure the accurate and timely pricing of procedures to provide to patients ensuring excellent customer service and opportunity for conversion
4. Be the point of contact for all self-pay queries across all departments internally and for our external customers
5. Undertake all work in accordance with company and hospital policies and procedures
6. Use the CRM and SAP system fully and correctly to keep record of all enquiries and interactions to robustly manage and convert enquiry leads
Who we're looking for
7. Experience in a sales or customer service role, handling a large number of customer enquiries
8. Numeracy with the ability to calculate procedure prices
9. Excellent telephone manner
10. Ability to multitask and prioritise work load
11. An understanding of the Private Healthcare sector would be desirable but not essential
Working Hours: Full time 37.5 hours over 5 days, Monday to Friday including occasional Saturdays.
Please ensure you are able to commit to the above before submitting an application.
Contract Type: Permanent, Full time
Benefits:
We offer employees a competitive salary as well as a comprehensive benefits package which includes but is not limited to:
12. 35 days annual leave inclusive of bank holidays
13. Employer and employee contributory pension with flexible retirement options
14. ‘Spire for you’ reward platform - discount and cashback for over 1000 retailers
15. Free Bupa wellness screening
16. Private medical insurance
17. Life assurance
Please see the attached benefits leaflet for more information.