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Customer Service Representative, Biggleswade
Client:
The Sherwin-Williams Company
Location:
Biggleswade, United Kingdom
Job Category:
Other
EU work permit required:
Yes
Job Reference:
4d2da89dea1c
Job Views:
7
Posted:
15.07.2025
Expiry Date:
29.08.2025
Job Description:
In the role of a Customer Service Representative, you will provide customer support to internal and external clients, including problem-solving, researching complex information, and building customer relationships supporting our Automotive team. This role can be based at our Chapeltown, Sheffield site or Biggleswade, Bedfordshire site. The position is hybrid, working on-site and from home.
This role is suited for individuals with exceptional customer service experience, preferably in manufacturing, logistics, or supply chain environments.
We offer an attractive salary, career development, progression opportunities, a great pension, hybrid working, and a positive work environment.
* Place customer sales orders timely before cut-off.
* Handle complex customer inquiries via mail, phone, or electronic contact, including order adjustments and complaint resolution.
* Manage all order complexities, including export documentation and certifications.
* Onboard and train new Customer Service agents, set up system access, and identify re-training needs.
* Support the team proactively, ensuring positive reinforcement, even in challenging situations.
* Act as a Subject Matter Expert in projects like Salesforce, New Product launches, Export, Client onboarding, Warehouse setups, IT improvements.
* Participate in key meetings as needed.
* Respond to inquiries and complaints, liaising with relevant departments.
* Assist in reviewing and coordinating customer service activities related to shipping, scheduling, inventory, and sales.
* Develop and review correspondence and documentation regarding customer interactions.
* Build and maintain customer relationships, clarifying orders and providing technical guidance where appropriate.
* Perform other duties as assigned.
* Require 2-3 years of customer service experience.
* High school diploma or equivalent.
Technical/Skill Requirements:
* Problem resolution and customer concern management.
* Effective communication and correspondence development.
* Coordination with other departments.
* Application of policies to difficult situations.
* Proficiency with PC, ERP systems (SAGE, SAP, Oracle), Microsoft Office, and other relevant applications.
* Knowledge of export documentation and incoterms.
Note: Internal applicants can apply after one year in current role, having informed their manager.
Guidelines: Please review guidelines before applying. Internal employees must upload their latest appraisals from HR Cloud.
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