Location: Hendon, Sunderland Salary: £28,000 £32,000 Pro Rata (dependent on experience & qualifications) Hours: 30 hours per week Annual Leave: 28 days plus Bank Holidays Responsible to: Head of Operations Responsible for: Sessional youth workers, associated programme staff and volunteers Accountabilities You will be accountable for engaging families and coordinating the delivery of Family & Young Peoples services, including youth clubs, play sessions, and community engagement programmes. These services will be used to engage parents of working age in meaningful activity to help them move towards the labour market and out of poverty. You will work closely with senior management to develop stakeholder relationships, deliver operational plans, and shape high-quality community services. You will also contribute to monitoring social impact and ensuring continuous improvement, quality, and compliance. Responsibilities Service Delivery Facilitate the delivery of all Family & Young Peoples activities at community sites. Develop programmes that engage parents of working age in meaningful activity. Engage families in targeted activities to support children and young people. Work with local schools to identify early intervention opportunities. Provide holistic family support through youth and family programmes. Link families with existing services addressing unemployment, food poverty, and money management. Manage stakeholder relationships with partners delivering Family & Young Peoples services. Collaborate to develop new services, activities, and training opportunities that support people into work. Assist in managing funded programmes against deadlines and targets. Lead on the development and management of community facilities, ensuring they are maintained to a high standard. Support in securing revenue funding to develop and sustain youth and family services. Work with local residents to identify gaps in provision and develop services to meet those needs. Plan and deliver seasonal activities and events to raise the organisations profile and attract new beneficiaries. Support the coordination and management of volunteers. Work with corporate, statutory, and voluntary sector partners to achieve organisational objectives. Manage budgets, monitoring income and expenditure. Capture beneficiary feedback and monitor social impact for all activities. Work with communications staff to promote programmes, good news stories, and events. Person Specification Personal Qualities Leads by example and demonstrates organisational values. Holds self accountable for delivery. Experienced in managing staff and volunteers. Strong understanding of the voluntary/community sector. Skilled in building networks and partnerships. Able to balance competing deadlines and stakeholder needs. Experienced in managing multiple complex projects. Experienced in monitoring and managing budgets. Education & Qualifications Relevant previous or current employment or voluntary work, including work with families. Educated to degree level or with relevant professional qualifications, or equivalent demonstrable experience. Accredited training in parenting, play therapy, or family intervention (desirable). Knowledge & Experience Understanding of challenges faced by children, young people, and families regionally and locally. Strong relationship-building and communication skills with children and families. Knowledge of safeguarding and child protection issues. Project management experience. Budget management experience. Understanding of relevant policies and procedures. Skills Experience in planning and delivering successful youth and family events. Competent IT and systems skills. Strong communication and interpersonal skills. Ability to manage budgets effectively. Behaviours Takes ownership and accountability. Works collaboratively with colleagues, partners, and service users. Why Work With Us Death in Service cover. Smart Health programme (AIG). Enhanced maternity, paternity, and parental bereavement leave (subject to service). Enhanced sick pay (subject to service). Health benefits including eye tests, flu jabs, and allergy support. Policies & Commitments Health & Safety: Comply with all health and safety policies and raise concerns around unsafe practices. Safeguarding: Commitment to safeguarding and promoting the welfare of children and vulnerable adults, with full compliance required. Data Protection: Maintain confidentiality and comply with all relevant regulations. Equality & Diversity: Promote a culture of inclusion, fairness, and respect, ensuring equal opportunities for all.