Commercial Broking Office Manager / Technical Referral Lead
Salary: Up to £60,000. Location: Croydon - Hybrid (3 days office-based)
We are recruiting an experienced Commercial Broking Office Manager to join a fast-growing, award-winning insurance brokerage specialising in SME clients across the UK. This is a senior, hands‑on role combining technical referral authority, people leadership, and operational oversight.
The Role
* Act as second‑in‑command to the Managing Director, supporting strategic planning and day‑to‑day operational management.
* Serve as the primary technical referral point for the broking teams, providing expert guidance on commercial package policies, complex renewals, and new business placements.
* Oversee and support Team Leaders, ensuring technical standards, compliance, and consistent quality of advice across sales and renewals.
* Maintain ownership of technical governance, including insurer trading queries, referral outcomes, and adherence to underwriting authority.
* Manage key operational functions such as daily performance reporting, lead allocation, file audits, complaints handling, and participation in senior management meetings.
* Step in to handle and complete complex quotes and referrals where required, leading by example.
* Represent the business at industry events, insurer meetings, and networking opportunities.
Requirements
* Minimum 5 years' experience in a leadership role within commercial insurance broking (Team Leader, Office Manager, or similar).
* Strong technical knowledge of SME commercial insurance, including new business, renewals, and mid‑term adjustments.
* Proven ability to act as a trusted technical referral resource for broking teams.
* Experience managing workloads, handling insurer relationships, and resolving trading or placement issues.
* Confident overseeing day‑to‑day operations and teams in the MD's absence.
* Highly organised, adaptable, and comfortable operating in a fast‑paced, growth‑focused environment.
What's on Offer
* Salary up to £60,000, depending on experience.
* Hybrid working – 3 days per week in the Croydon office.
* Opportunity to join an award‑winning brokerage with strong growth plans and a diverse SME client portfolio.
* A senior role with genuine influence over technical standards, people development, and business performance.
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