As pioneers and global leader, Hiab is ambitious to write forward our success story, inspiring and shaping our industry. The world in which we operate with our class-leading products, intelligent services and innovative digital solutions is constantly changing.
Together, we keep everyday life moving to build a better tomorrow.
The Field Service Engineer will be responsible for maintaining, servicing and repairing Hiab and third part equipment, whilst providing a good level of customer service, through product knowledge and customer interaction.
This is a remote position for UK, ideally to be based in the West Midlands or Wrexham area.
Main tasks and responsibilities
* Undertakes servicing of Hiab or third party equipment at our customer sites
* Complete all service, repair, warranty and inspection jobs allocated daily, to a high quality standard
* Build strong rapport and relationships with customers, through professional behavior and customer focused mindset
* Respond to routine enquiries from customers about the technical aspects of the organization's products and services
* Completing all job related paperwork in an accurate and timely manner to ensure correct invoicing to the customer
* Troubleshoot, investigate, and resolve standard technical problems that arise, ensure ongoing customer satisfaction
* Develop skills and knowledge of the organization's products and service
* Carry out assigned tasks and duties in a safe manner, in accordance with instructions and in compliance with the company's safety rules / proceduresand with regulations and codes of practice
* Support the company’s efforts to reduce accidents / incidents by reporting unsafe actions or conditions and participating in Safety Walks, Safety Audits and 5S events etc. as required.
What you’ll need to succeed
Education:
* Mechanical/Electrical Engineering qualifications
Working experience:
* Experienced multi-skilled engineer
* Experience in mechanical, hydraulic or electrical operations
Competence and skills:
* Excellent customer focused approach
* Strong problem solver
* Quality orientated
* Flexibility and adaptability
* Self-starter, enthusiasm and drive
* Proven ability to develop and manage customer relationships.
You will be part of
We offer you a position in a global organization where you are challenged with interesting and diverse tasks. These tasks will provide a great opportunity for you to grow professionally.
Interested to join?
If you are excited about this opportunity, please submit your application with your CV in English by 08.08.2025. We process applications on an ongoing basis, and the position may be filled before the deadline. We look forward to hearing from you!
Please note that the recruitment process for this position is coordinated by our HR team part of Hiab Business Services based in Bulgaria.
Hiab (Nasdaq Helsinki: HIAB) is a leading provider of smart and sustainable on road load-handling solutions, committed to delivering the best customer experience every day with the most engaged people and partners. Hiab's premium equipment includes HIAB, EFFER and ARGOS loader cranes, MOFFETT and PRINCETON truck mounted forklifts, LOGLIFT forestry cranes, JONSERED recycling cranes, MULTILIFT skiploaders and hooklifts, GALFAB roll-off cable hoists, ZEPRO, DEL and WALTCO tail lifts, and the service brand HIPERFORM, a comprehensive suite of smart solutions that help maximise the life-cycle value of Hiab’s equipment.
As the industry pioneer, Hiab continues to make on road load-handling smarter, safer and more sustainable to build a better tomorrow. Globally, Hiab is represented on every continent through its extensive network of 3,000 own and partner sales and service locations, enabling delivery to over 100 countries. The company's continuing operations sales in 2024 totalled approximately EUR 1.6 billion and it employs over 4,000 people. www.hiabgroup.com
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