Monday to Friday - No weekends! Working hours are 9am- 5.30pm (40 hours per week) £25,397per annum Temporary to Perm role Based in Stratton area (on main bus route) This role is an office based role Duties for the Customer Service Advisor role: Ensure all calls and emails are responded to in a professional and timely manner, escalating to Team Leader where required Liaise with other internal team members Entering information on two different customer record systems Dealing with transport and customer queries Entering information into reporting spreadsheets Build and maintain relationships with key customers Ensure procedures are adhered to in line with company policy and best practice Experience / Skills required for the Customer Service Advisor role: Good PC skills, including experience of Microsoft Office Excel, Word & Outlook Excellent interpersonal and active listening skills Clear communication skills and a strong command of the English language Strong attention to detail and articulate both verbally and written Ability to work independently Passionate about good customer service experience To be considered for the Customer Service Advisor role apply today!