Main purpose of post
This role is to lead and be responsible for the development, management and
delivery of WPCC’s high quality, professional counselling and complementary
therapy services for adults, and for children and young people, at the Cavendish
Centre and in outreach locations. This role supports the holistic well-being of
service users, ensuring the services are safe, effective, accessible, and aligned
with the charity’s values and objectives
To lead and be responsible for the delivery of effective service provision,
including outreach services, and to maintain the ethos and high
standard of the supportive care offered.
To lead a service that provides one-to-one and small group
complementary therapy services and one-to-one counselling for around
1,000 beneficiaries per annum, including outreach provision in hospitals.
To be responsible for the management of a complementary therapy and
counselling services budget of around £500,000 per annum.
Leadership & Service Development
Lead and develop complementary therapy and counselling services to
meet the needs of clients, families, and carers.
Plan and schedule timetables and freelance staffing rotas to maximise
the availability of counselling and complementary therapies within
available budgets, maximising freelancer availability and efficient
appointment scheduling.
Evaluate and enhance service delivery in line with best practices, clinical
guidelines, and regulatory requirements.
Identify and implement service improvements, based on user feedback,
evidence-based practice, and sector developments.
Work effectively with the Head of Cancer Services and other service leads
to ensure counselling and complementary therapies are an integral part
of the wider WPCC service offer to people affected by cancer.
To be part of a service lead team which can provide leadership cover
across all services to address day-to-day operational issues, including
safeguarding cover (for adult and children’s services) and maintenance
of service availability.
Freelance therapist management
Recruit, support, and manage a multidisciplinary team of freelance
counsellors, therapists, and volunteers.
Ensure therapists delivering these services are of a suitable quality, and
have up-to-date and relevant accreditation/professional registration to practice, including clinical supervision arrangements, insurance, CPD
and DBS checks.
Provide professional oversight of freelance therapists ensuring all
professional standards are met
Ensure all team members adhere to safeguarding, clinical governance,
and confidentiality standards.
To ensure therapists delivering these services are of a suitable quality
and have up-to-date and relevant accreditation/professional registration
to practice, including clinical supervision arrangements, insurance, CPD
and DBS checks.
Quality Assurance & Compliance
Maintain up-to-date knowledge of ethical standards and legal
requirements in counselling and complementary therapy (e.g. BACP,
CNHC, HCPC).
Oversee risk assessments, safeguarding processes, and incident
reporting procedures.
Monitor and report on service performance using agreed metrics and
impact evaluation tools.
Client Care & Support
Ensure services are inclusive, trauma-informed, culturally sensitive, and
tailored to individual needs.
Act as a senior point of contact for complex cases, ensuring appropriate
pathways and referrals.
Maintain a client-centred approach, fostering dignity, respect, and
empowerment.
Partnerships & Engagement
Build and maintain relationships with health professionals, community
organisations, and funders.
Liaise as required with external stakeholders, such as healthcare
professionals, safeguarding teams, education providers, social services,
and third sector partners.
Promote the service through outreach, events, and stakeholder
engagement.
Contribute to grant applications, reports, and impact assessments to
support sustainability and growth.
Governance, Administration & Reporting
Manage budgets for therapy and counselling services, ensuring costeffectiveness.
Maintain accurate and confidential records in line with GDPR and data
protection policies.
Ensure suitable collection of activity data and produce service activity
and evaluation reports for internal and external stakeholders.
What you do
We are seeking a highly motivated individual who shares our values to join Weston
Park Cancer Charity’s busy charity team. Our Counselling and Complementary
Therapy Lead will play a vital role in leading counselling and complementary
therapies service, and will help us to deliver our vision: a better life for those living
with, and beyond, cancer in our region. If you are interested in progressing your
career within an organisation which makes a real difference to the lives of thousands
of people, we’d love to hear from you.
About you:
You will be highly committed to ensuring the delivery of WPCC’s high-quality
counselling and complementary therapy services for adults and for children
and young people.
You will be highly-organised. You will be able to plan a regular schedule to
maximise the beneficiary impact we are able to provide, whilst also able to
respond to short-term challenges such as practitioner absence.
You will have a deep understanding of both counselling and complimentary
therapies and how they contribute to integrative cancer care.
You will work effectively with colleagues, integrating one-to-one counselling
and complementary therapies as part of a wide-ranging service delivery team
which offers advice, transport, peer-to-peer support, and group support.
You will be committed to delivering safe and confidential services, with a high
level of awareness of the legal and regulatory environment.
You will be able to manage budgets and resources within the available budget.