Overview
Seasonal Host - Various Hours (Manchester) at Selfridges. Join to apply for the Seasonal Host - Various Hours (Manchester) role at Selfridges.
* You’ll get to be a part of the Selfridges Christmas Magic and join our teams at our busiest time of year!
* You will be required to work weekends and be available for at least 2 out of the following key days: Christmas Eve, Boxing Day, New Year’s Eve and New Year’s Day
* You’ll receive some great benefits & perks including access to our team member discount which is up to 35 percent on own-bought products!
Responsibilities
* As a Host you will be responsible for providing the first point of contact to customers arriving to the division you have been assigned to.
* To engage clearly, confidently and professionally with all customers, team members and managers.
* To go over and above to exceed customer expectations at every opportunity, taking the initiative to provide additional services when appropriate.
* Ensuring everyone is welcomed by sharing your product knowledge, services on offer, best sellers, popular gifting, and upcoming sales over the Christmas period.
* As Host it is important to be visible so that customers can interact from the very moment they arrive to your area.
* Throughout the day you will be engaging with customers and being curious, sharing upcoming events and experiences happening that day / week.
* You will also be driving & supporting customer sign ups to the Selfridges membership proposition (Selfridges Unlocked).
* Provide feedback from customers to the wider team to celebrate success and recognise opportunities.
* Ensuring the department looks and feels welcoming to customers.
What You Will Need
* Great communicator. You will be able to positively engage with all types of customers (domestic and international) with varying needs and requirements.
* Well informed. You will develop excellent product knowledge & store services.
* Known to be a service expert. You’ll use these skills to deliver the extraordinary and take the initiative to provide additional services where appropriate.
* Problem solving skills. You’ll go above and beyond to resolve issues for our customers and be able to adapt your approach to each individual customer.
* Flexible. Adaptable to business needs, you are happy and comfortable to take ownership for tasks that may go beyond the role expectation.
* An example of our values, a reliable and respected colleague.
Seniority level
* Entry level
Employment type
* Temporary
Job function
* Design, Art/Creative, and Information Technology
* Industries: Retail
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