Sales Coordinator
The Cumberland
Contract: Fixed Term
Payment: Salaried
Salary: £28000 per annum
The Cumberland draws inspiration from the capital’s love of contemporary music, with a harmonious fusion of comfort and service. In a prime position between Oxford Street and Marble Arch, yet just yards from the oasis of Hyde Park, it’s the perfect base for a rocking time in London. You’ll be close to famous shopping districts, museums and historic landmarks, while a London Underground station is just around the corner, making further exploration a breeze. With 1019 rooms, bars, a restaurant, meeting rooms and all-modern, accessible facilities, The Cumberland is the perfect destination for leisure and business travellers. Looking for an authentic music hotel experience? The Cumberland invites everyone to the best show in town!
What you’ll be doing
As Cluster Sales Coordinator, you will play a key role in supporting the sales efforts across multiple hotels within the cluster. Working closely with the Cluster Sales Manager and the sales teams, you’ll ensure seamless coordination of sales activities and contribute to driving revenue growth.
You will be responsible for managing administrative tasks, coordinating sales opportunities, and helping the team to deliver exceptional service to both new and existing clients. Your organizational and communication skills will be essential in ensuring smooth operations between the hotels, Central Reservations, and the wider sales team, supporting the delivery of our revenue goals.
* Assisting the Cluster Sales Manager in coordinating sales activities across multiple hotels.
* Supporting the sales team in managing accounts, handling inquiries, and maintaining strong relationships with clients.
* Tracking sales leads, ensuring follow-up actions are taken in a timely and efficient manner.
* Coordinating communication and collaboration between the hotels and the Central Reservations team to optimize booking opportunities.
* Assisting with the preparation of sales reports, market analysis, and tracking sales performance.
* Helping to ensure the smooth execution of sales strategies and promotional campaigns.
* Maintaining up-to-date customer records, ensuring data integrity across the cluster.
What you’ll bring
* Strong organizational skills and an ability to manage multiple tasks across different properties.
* Excellent communication skills to liaise effectively with the sales team, clients, and internal departments.
* A customer-focused mindset with a passion for building and maintaining relationships.
* Proficiency in using sales and booking systems to track performance and generate reports.
* A proactive approach to problem-solving and supporting the sales team in achieving their goals.
* Previous experience in sales support or hospitality is a plus.
What you’ll get in return
As well as all the things you'd expect from us, such as great staff areas to recharge in, wholesome meals on duty, pension and healthcare schemes, we’ll take care of you at every step of your journey so that you can take care of our guests.
In fact, we’re so committed to this that our ‘People Promise’ sets out how you can expect us to support you at every step of your application and your career with us. Whether that’s your career development and progression, your physical, mental or financial wellbeing, and recognising (and rewarding!) a job well done.
Career Development & Growth - We’re here to support your journey, whatever that may look like. Our award-winning Academy will help you navigate your tailored career pathway with the tools and development designed for you to grow and to unlock your unique potential.
Financial Wellbeing – You work hard, so we’ll always help your money work hard for you! Some of the great things you can take advantage of include:
* Wage Stream – You’ll be paid monthly, but have access to your earned salary before payday should you need it
* Discounts & Perks – Savings on 1000’s of retailers, dining, hotel stays, and much more for you and those close to you
* Refer a Friend – Earn up to £1000 when friends join our team
* Interest-Free Loans – Season ticket loans to make commuting easier
Mental & Physical Well-being - We’re here to support your well-being, whenever and wherever you need it.
* On-Site Mental Health First Aiders
* 24/7 Employee Assistance Line – Free, confidential advice
* Be Well Platform – Our Online fitness and wellness resources
* Gym Discounts & Cycle to Work Scheme
Recognition & Community – We’re proud of everything we achieve, so we always celebrate our extraordinary team and culture.
* ‘Wonderful People’ Awards – Monthly, quarterly, and annual recognition
* Social & Seasonal Events – Fun, inclusive celebrations
* People Council – A platform for every voice
* Paid Volunteering Days – Give back to causes close to you
At Clermont Hotel Group everyone is welcome. We are committed to having an inclusive and diverse workplace and strongly encourage people from all backgrounds, identities and experiences to apply for roles with us.