Optimum Recruitment Group are proud to be working with a well established and successful travel business based in central York, who are looking to appoint a Relationship Manager to the team. The role is responsible for the effective relationship, engagement and communication of our Tour Manager community, along with the leadership, development and operational management of the Tour Manager team. This role ensures that our self-employed Tour Manager community receives the necessary support, engagement and resources to deliver an outstanding customer experience. Your duties will be to: * Lead, manage and develop the team that provides direct support to the Tour Manager community, ensuring efficiency and high service standards in line with Service Level Agreements. * Manage performance in line with SLAs while ensuring the team provides a high-quality service and support to Tour Managers. * Build effective, professional and supportive relationships with all Tour Managers, managing their journey from recruitment through to exit. * Work with key teams to improve Tour Manager quality through attending quality meetings and owning, identifying and driving actions to support Tour Manager quality improvement. * Ensure Tour Managers receive regular feedback to support performance in their role, including handling difficult feedback conversations, working with Tour Managers to understand situations and elevate their performance, an...