As a Senior Platform Analyst & Product Owner, you will be involved in greenfield implementation of ServiceNow Platform (ITSM, ITOM, ITAM, SIR etc) by collaborating with various stakeholders. Your responsibilities will include ideation, feasibility studies, roadmap development, project initiation, design, requirement gathering, user story creation, backlog management, testing, deployment, maintenance, and decommissioning of applications. You'll also focus on continuous improvement to ensure optimal quality and performance levels.
Key responsibilities (please specify if the position is an individual one or part of a team):
Work closely with the stakeholders/business to gain in-depth understanding of customer's business strategy, processes, services, roadmap, and the context in which the business operates and assist them to improve efficiency and ensure the quality delivery of the business critical and priority solution/features to meet customer expectations.
Contribute to and review program vision, roadmap, business value assessment and content presentations.
Support Intake business requirements and contribute towards solution design together with Solution Architects, Platform Analysts, Project Manager, and other key stakeholders.
Prepare and participate in release planning, contribute to program increment planning, program backlog refinement, and preparation/prioritization of portfolio backlogs to continuously synthesize into program backlog and then to team backlog. Also, you will draft the teams specific objectives for the program increment.
Envision integrated solutions across core systems/platforms to enable smooth data flow and process orchestration.
Work closely with Platform Solution Managers, DevSecOps Managers, and domain leads in supporting solution planning and other Agile Phases.
Facilitate inter-team dependencies in the respective iterations and promptly escalate issues, that affect product delivery and quality that are beyond the scope of influence.
Be responsible for Software Quality, Compliance & Regulatory aspects of the solution.
Look beyond the current scope of work and be able to propose newer IT business propositions to stakeholders and recommend innovations to platform providers.
- Supervisory / Managerial responsibilities (please specify if the position will have persons reporting to it): NA
- Other responsibilities Budgets, targets, equipment etc (please specify): -
Key Skills/Knowledge:
A minimum of 5 years of experience in ServiceNow developments implementations
Good exposure in ITSM (IM/MIM, CM, PM, SRM, Employee Portal), ITOM, CSDM, CMDB, HAM, SAM, SIR
The ability to define functional and non-functional requirements for business needs.
Expertise in ServiceNow best practices, configuration, and customization to optimize platform performance and usability.
Expertise in Lean-Agile and DevOps practices
The ability to collaborate with businesses & stakeholders to gather requirements, assess business needs, and translate them into technical solutions within the ServiceNow platform.
* Free services are subject to limitations
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