Involve Recruitment (Midlands) Ltd is working with a Industry leading Black Country based company to recruit for a CUSTOMER SERVICE LEAD role! The purpose of this role is to support the full aftercare - everything from managing deliveries, complaints, warranty on goods and transport etc * Salary - £30,000 to £35,000 * Monday to Friday 8:30am to 5pm * 22 days holiday plus bank holidays This role will work closely with the Sales Manager so a Sales Support or Customer Service team leader / manager background would be ideal! Responsibilities: * Deal with all enquiries from customers post order placement. * Deal with all warranties and complaints * Be responsible for maintaining the Complaint system * Ensure that all complaints are correctly coded and report monthly on these. * Be responsible for communications with our logistic partners regarding customer deliveries. * Be responsible for the RMA and customer credits process. * Continuous improvement of customer processes This is a exciting position so please do not delay in applying