About the team: At Vintage Cash Cow, technology powers every part of the customer journey from customers sending in items to getting paid quickly and securely. Our IT team enables the entire business to operate smoothly by providing reliable systems, secure infrastructure, and responsive support. We ensure colleagues across operations, warehouse, and office teams have the technology they need to do their best work. About the role: We’re looking for an IT Technician to provide hands-on technical support across the business. Reporting to the Head of IT, you’ll be responsible for resolving support requests, maintaining devices and systems, and ensuring colleagues have a seamless IT experience. This role combines 1st and 2nd line support, device and user management, cybersecurity hygiene, and operational technology support within our warehouse environment. You’ll work closely with teams across the business and contribute to improving IT processes, documentation, and systems as the company grows. This role is based in Leeds, with occasional travel to European locations and some out-of-hours support. ________________________________________________________________________________________________________ What You'll Be Doing Acting as the first point of contact for IT support requests Troubleshooting hardware, software, and network issues Setting up and managing user accounts, laptops, and devices Supporting Microsoft 365 applications including Outlook, Teams and SharePoint Providing support for remote workers and hybrid teams Managing onboarding and offboarding IT setup for employees Maintaining and deploying hardware across the business Supporting warehouse technology such as scanners and label printers Contributing to IT projects, documentation, and system improvements ________________________________________________________________________________________________________ Getting Started Learn our IT systems, infrastructure, and support processes. Become the first point of contact for IT support requests. Manage user accounts and access via Microsoft Entra ID / Active Directory. Build relationships across teams to understand how technology supports their work. Contribute to the IT knowledge base and documentation. Review the hardware asset register and identify gaps. Establishing Your Impact Deliver high-quality support that consistently meets SLA targets. Own incident management and help reduce recurring issues. Lead onboarding and offboarding processes including device setup and secure disposal. Support remote workers with VPN and remote access solutions. Monitor patch compliance and raise risks where needed. Improve documentation and self-service resources. Driving Excellence Identify opportunities to improve the IT experience across the business. Support system rollouts and IT projects. Lead IT inductions and digital literacy support for new starters. Monitor system performance trends and highlight improvements. Begin automating routine IT tasks through scripting or process improvements. Key Responsibilities Provide clear, accurate insight into revenue, margin, and performance drivers. Support pricing, forecasting, and growth decisions with high-quality analysis. Improve speed and confidence in commercial decision-making. Enable a culture of data-led revenue optimisation across the business. Skills, Knowledge and Expertise Essential 2–4 years experience in IT support (1st or 2nd line) Strong knowledge of Windows 10/11 Experience supporting Microsoft 365 Familiarity with Active Directory / Microsoft Entra ID Ability to troubleshoot network connectivity issues Experience supporting laptops, desktops, and mobile devices Strong communication skills and a customer-first mindset Nice to Have CompTIA A, Network, or ITIL certification Experience with Microsoft Intune or endpoint management Basic PowerShell scripting Experience supporting warehouse or operational technology Familiarity with backup tools or Azure environments