We're looking for a Collections & Recoveries Advisor
We understand that every account needs to be handled based on their own unique circumstances. With this in mind, we don't use a dialler. We want to prioritise meaningful conversations with our customers and allow our advisors enough time to address the needs of each account.
About us
Fast, flexible finance empowers small businesses to manage their cash flow better and seize opportunities - making their business and the economy stronger as a whole. At iwoca, we do just that. We help businesses get the funds they need, when they need it, often within minutes.
We've already made several billion in funding available to over 100,000 businesses since we launched in 2012, and positioned ourselves as a leading Fintech in Europe. Our mission is to finance one million businesses. We'll get there by continuing to make our finance ever more relevant and accessible to more businesses bybining cutting-edge technology, data science and a 5-star customer service.
Our culture
We're expanding fast across our offices in London, Leeds and Frankfurt. With all this growth, we're looking for people who want to learn on the job and lead projects, knowing that your ideas will impact thousands of small businesses.
Your mission
1. Having purposeful conversations with customers in early arrears to recover payment or ascertain the reason for missed payment and scheduling the next steps accordingly
2. Building relationships with customers through regular contact to validate, understand and resolve breaches of their loan agreements with customers
3. Handling high levels of inbound and outbound calls and sending emails with the greatest level of care, in a diligent, professional and efficient manner
4. Negotiating, implementing and monitoring feasible repayment solutions that take into account the client's circumstances while balancing the best interests of the business
5. Working closely with the Collections Team Leader and Collections Specialists to review and develop processes to ensure maximum efficiency
6. Ensuringpliance with all appropriate legislation regulatory body guidelines and adhering to ourpany policies and procedures.
Requirements
We look for people who are smart, humble, motivated and who are always looking to improve.
Ideally you'll have:
7. Proven experience in debt recovery, ideally in themercial/business sector in a call based environment
8. Empathy, forbearance and professionalism
9. Strongmunication skills on both phone and email
10. High levels of accuracy and attention to detail
11. The ability to deal with a variety of challenges, innovate and think on your feet
12. Business acumen, entrepreneurial spirit with real enthusiasm for helping SMEs
Don't take this list as prescriptive: it's just to give you a sense of who might do well at the job. We'd still love to hear from you if you don't hit every point on the list, or if you have other experience.
We want to pay all of our employees fairly, so that's why we regularly benchmark salaries based on market rates and to recognise your increasing value to our business. Work-life balance is incredibly important at iwoca and we offer flexible working so you can make better use of your free time. This is a hybrid role in which you can split your time between the office and home.
We want to make iwoca a place where everyone feels wee, where you can confidently be yourself. We understand that inclusivity, and diversity thates through greater inclusivity, isn't an optional add-on; it's the core ingredient of what makes us great. We care about making iwoca a healthy and happymunity for all of our team members to thrive in.
Visa sponsorship
Whilst we wee applications from all qualified candidates, please note that for this particular position we cannot offer visa sponsorship. Candidates should be eligible to work in the UK independently.
Our benefits
We put a lot of effort into making iwoca a brilliant place to work:
13. Offices in London, Leeds and Frankfurt.
14. Events and clubs, like bingo,edy nights, yoga classes, football...
15. Twopany retreats a year, we've been to France, Italy, Spain and further afield
16. Plenty of drinks and snacks in our offices
We offer a wide range of benefits:
17. Medical insurance from Vitality, including discounted gym membership
18. 25 days' holiday, an extra day off for your birthday and the option to buy or sell an additional 5 days of annual leave
19. Instant access to emotional and mental health support with our partner, Spill
20. Share options
21. Generous maternity and paternity leave
22. A nursery tax benefit scheme to help you save money
23. Paid volunteering day to support your chosen charity
24. Extra leave if you want to travel or study
25. One-month fully paid sabbatical after 4 years
26. Cycle-to-work scheme
27. Electric car scheme
And to make sure we all keep learning, we offer:
28. An L&D budget for everyone, including a book budget
29. Access to learning platforms like Treehouse if you want to learn to code
Job ID e0dc1160-edea-4c43-9ff4-a0e5d586fdbf