Overview
Pendo is a multi-app platform that helps organizations understand how their software is being used—and act on those insights to drive better outcomes. The Design & Research team supports the entire platform ecosystem, working closely with Product and Engineering partners to shape experiences that connect qualitative insight, analytics, and in-app action. It’s critical that customers experience Pendo as a cohesive, unified platform, not a collection of disconnected tools. This placement role will be embedded within a product team while maintaining close connection to the wider design and research practice. The student will contribute to real product work, while learning how design decisions are made, tested, and evolved in a modern SaaS environment.
Role Responsibilities
This Placement Year (33 weeks, Sept. 10, 2026 - May 10, 2027) role is designed for a student pursuing a career in the UX/Product Design space who enjoys learning through making, exploring product experiences critically, and rapidly prototyping ideas. Over the course of the year, the student will:
* Use Pendo as a customer and an analyst
* Tear down existing experiences to identify opportunities
* Explore and prototype improvements using both traditional design tools and AI-assisted workflows
* Validate ideas through feedback from design partners and user testing
* Contribute future-facing concepts that help the team imagine what’s next
The specifics of the work will evolve based on team priorities, but the role consistently focuses on turning ambiguity into tangible ideas.
Minimum Qualifications
* Current university student pursuing a degree in UX Design, Product Design, Interaction Design, or a similar related field
* Experience using Figma for layouts and interactive prototypes
* Comfort exploring ideas visually and iteratively
* Willingness to ask questions, seek feedback, and learn
Preferred Qualifications
* Exposure to usability testing or user research
* Familiarity with design systems
* Interest in AI tools for design and prototyping
* Awareness of SaaS or B2B products
Pendo Description
Pendo was founded in 2013 by former product managers, who combined their heads and hearts to build something they wanted but never had as product managers -- a simple way to understand and attack what truly drives product success. Our mission is to improve society's experience with software. Come join one of the fastest-growing startups, supported by best-in-class institutions like Battery Ventures, Salesforce Ventures, Spark Capital and Meritech. You will gain experience in a diverse and exciting set of technologies and clients and have a real impact on Pendo's future. Our culture is passionate, dynamic, and fun.
EEOC
We are an equal opportunity employer and believe having diverse teams where everyone brings their whole self to Pendo is key to our success. We welcome all people of different backgrounds, experiences, abilities and perspectives.
Accessibility
Pendo is committed to working with, and providing access and reasonable accommodation to, applicants with mental and/or physical disabilities. If you think you may require accommodation(s) for any part of the recruitment process, please send a request to: accommodation@pendo.io. All requests for accommodations are treated discreetly and confidentially, as practical and permitted by law.
Compensation
Our salary ranges are based on paying competitively for our size and industry, and are one part of many compensation, benefits and other reward opportunities we provide. The expected hourly rate for this role to be performed in Sheffield, UK is £16/hr (40 hours a week). Individual pay rate decisions, including offers made within and over the expected salary range, are based on a number of factors, including qualifications for the role, experience level, skillset, and balancing internal equity relative to peers at the company.
#J-18808-Ljbffr