Casual Concourse Team Leader - St. James' Park Newcastle Summary We're experience makers. And food fanatics. And we're hiring. Our experiences are unique, and so are our people. Bring personality, your background and your desire for delighting others. In return we'll give you all you need to thrive. Because at Sodexo Live! We're so much more. Be part of something greater. This is an incredible opportunity to join our team at Sodexo Live! St James' Park, Newcastle United Football Club for season 2025/26. Following on from our biggest season yet, we are looking to start the new upcoming season where we left off. With the opportunity to work at both Matchday and Non-Matchday Events, this is a great opportunity for for driven individuals to succeed in a fast and innovative catering environment and to join a world leading food and facilities management company, which can offer unrivalled opportunities for career progression. We are looking for customer focused individuals, who want to be a part of something greater. If this is you, apply to join our team now. Main Responsibilities Check opening stock on nominated catering outlet. Ensure stand manager checks and signs all relevant documentation. Brief all your catering team prior to service. Look after and support your team throughout the shift, reporting any incidents to senior management and/or HR. Cash Handling. Cashing up tills. Complete stock sheets. Deal with customer complaints efficiently. Carry out stock checks at designated times. Check catering outlet at end of service for cleanliness and ensuring any subsequent cleaning required is completed. Adhere to the Public Licensing Act in respect to the service of alcohol to comply with Legislation. Monitor the service of all alcoholic beverages. Wear all allocated uniform and PPE for all shifts and follow hygiene guidelines. Any other duty that is of a reasonable request. Align with the companies Equality & Diversity policies. Adhere to all Health and Safety, Food Safety & Food Allergens policies. Ideal Candidate Experience is essential. Excellent verbal communication skills. Being friendly yet professional. Being a team player with an ability to resolve conflict and take criticism. Good attention to detail and punctuality. Being proactive is key.