To make it easier for young people in Moray to find opportunities, this role is listed as follows.
Overview
IT Support Apprentice, MJD Systems Ltd - Fochabers. Salary range £22,200 per year. Duration: Full-time. Working hours: 35 hours per week. Location: Fochabers. Closing Date: Tuesday 21 October 2025.
Responsibilities
* Be the first point of contact for clients and help them keep their IT systems running smoothly.
* Troubleshoot a wide range of technical issues—from hardware and software to cloud services—via the service desk located at Nether Dallachy and on-site visits across Scotland.
* Configure Microsoft 365, install firewalls, or assist with network rollouts as part of a fast-paced MSP environment.
* Receive full training on internal systems (including ConnectWise PSA) and work closely with senior engineers to deliver service.
* On-site visits: Travel to client offices across Scotland to resolve urgent issues, perform maintenance, or assist with project rollouts (pool car provided).
* Ticketing & documentation: Use ConnectWise PSA to log issues, track progress, and document resolutions. Prioritise and escalate tickets to meet SLAs.
* System monitoring: Use tools like NinjaOne RMM to monitor client systems, patch devices, check backups, and ensure security protocols are in place.
* Project support: Assist with IT projects including client onboarding, Office 365 migrations, network installations, and cybersecurity enhancements.
* Knowledge sharing: Contribute to the internal knowledge base and help improve processes for better service delivery.
What we are looking for
* Good IT skills/background
* Problem solving
* Demonstrates initiative
* Able to drive
* Previous experience in tech or college/UNI studies
Important Information
This vocational apprenticeship comprehensively supports the specific job role with this employer. You will be supported by a dedicated QA skills coach and a mentor at work to settle in, develop required skills, and pass assessments. They provide one-to-one support, help plan growth, close skills gaps with immersive training, and ensure what you learn applies to your day-to-day role. On completion, you gain a nationally recognised qualification at SCQF Level 8.
Apply online.
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