JOB PURPOSE:
This is a key position, carrying out planned and reactive maintenance across a number of site locations.
The purpose of this role is to carry out non-technical repairs and minor PPM's. You will also assist in carrying out planned and reactive maintenance, electrical, and mechanical plant works at various sites.
All work will be completed to the highest standards in an efficient and cost-effective manner, whilst complying with all Health and Safety legislation.
KEY ACCOUNTABILITIES:
Safety
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Complying with the company Health and Safety Policy at all times.
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Promoting site safety by identifying and logging NM / PIs on a regular basis
People
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Attend training courses as and when necessary by the company & ensure training for you and your team is always up to date and never over due.
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Maintain accurate Time Sheets as required.
Excellence
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Responding promptly and positively to service call requests from the Helpdesk and to assess the requirements of the job and carry out repairs as necessary.
Service
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Support other City technicians with any major or minor maintenance work.
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Complete all necessary PPM's and reactive maintenance schedules within agreed timescales and to ensure all necessary paperwork is completed accurately and as required.
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Prioritising and completing minor maintenance and repair work to agreed timescales.
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Ensuring all tools and equipment necessary to complete minor maintenance and repairs are available and serviceable at all times.
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Although aligned to an area for the purpose of PPM completion there may be times that the Lead Technician will be required to attend other sites within the cluster to carry out work.
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Work with company and client colleagues to ensure laid-down standards of quality are maintained at all times.
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Assisting City teams when requested.
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Represent the company in a professional manner at all times and develop a good working relationship with City and client colleagues.
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Carry out all tasks in accordance with specific KPI's.
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Monitor and update the Mercury system accurately ensuring live job updates from you and your team at all times.
Integrity
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Ensure that all costs are approved.
Others
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Complying with any other reasonable request or instruction from a City colleague.
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You will be part of a 24/7 call out rota.
FINANCIAL RESPONSIBILTIES:
This role is responsible for logging material spending and purchasing.
PEOPLE RESPONSIBILITIES:
As Lead Technician you will be responsible for DST and DMTs at your site. You will also be responsible for overseeing all works and developing your team with support from an AMM. This role is responsible for building good relationship with all colleagues and customers
SKILLS & ABILITIES:
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Educated to GCSE / Standard Grade level as a minimum, Minimum NVQ Level3 City and guilds 236 Part 1 & 2 or equivalent in electrical installation/Maintenance.
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Any additional trade qualifications would be advantageous.
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Previous experience in building maintenance is required.
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Ability to maintain and repair a range of equipment.
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Quality of repairs and maintenance.
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Speed and efficiency of work.
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Problem Solving.
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Good PC Skills - Apple and Android.
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Response to service call requests within agreed response times
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Achievement of PPM schedule within agreed timescales
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Maintenance of Health and Safety policy
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Client and City colleague relationships and feedback
BEHAVIOURS:
Safety
We keep our people and customers safe every day
Do the right thing and work in the City way, the safe way
Consider others in how we perform our roles
People
We put our people first, treat each other with respect and work as a team
Actively listens and treats others with respect
Be clear, concise, timely and accurate in communication
Respects individual and cultural differences
Be authentic and be yourself
Excellence
We make a difference and go the extra mile
Judges situations, considers how they can deliver excellence
Takes accountability for their own tasks
Learn from mistakes to make the difference
Service
We're passionate about delivering exceptional customer service
Passionate about customer service
Endeavours to get it right the first time
Actively engages with customers
Integrity
We always act with integrity, honesty, openness and trust
Spending the company's money as if it is your own
Trust each other to do things right the first time
Ask yourself is it right for us and our customer, always acting with integrity
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