An established training and services organisation is seeking a Training & Client Support Coordinator to join their UK team on a permanent basis.
This is a hands-on coordination role supporting funded learning programmes, learners, and client accounts. The position suits someone highly organised, people-focused, and comfortable managing both administration and customer interaction in a professional environment.
Key Responsibilities
1. Provide full administrative support to funded training and development programmes
2. Act as a key point of contact for learners and clients, responding to enquiries via phone, email, online systems and in person
3. Coordinate learner journeys, including scheduling interviews, inductions, assessments and guidance sessions
4. Track learner progress and employment outcomes accurately
5. Support commercial and inside sales activity, including responding to inbound enquiries and following up with clients
6. Build and maintain strong relationships with small and direct client accounts
7. Liaise with internal teams including training delivery, operations, sales and marketing to ensure smooth service delivery
8. Prepare and issue training certificates and maintain accurate programme records
9. Support invoicing processes by preparing booking documentation for finance
10. Attend meetings, customer visits or industry events as required
About You
11. Confident communicator who builds trust quickly with learners, clients and colleagues
12. Highly organised with strong administration and coordination skills
13. Comfortable managing multiple tasks across customer support and operational delivery
14. Strong MS Office skills with excellent written communication
15. Experience in training administration, programme coordination, customer support or operational roles is highly desirable
16. Experience within education, technical training, regulated or service-led environments would be an advantage
Location & Working Pattern
17. Based from Newcastle
18. Hybrid working available
19. Standard working hours: Monday to Friday, 8:00am-4:00pm