Episkopi Station, BFPO 53, Cyprus
Job Summary
Defence Digital ensures our Armed Forces remain among the most technologically advanced in the world. We do this by putting innovative and effective technology into the hands of over 200,000 users, from the boardroom to the front line.
We lead on cutting-edge data science, automation, and cyber security at scale. Our mission goes beyond the battlefield by leading humanitarian efforts and driving digital innovation that impacts lives across the globe.
Watch to Find Out More About What We Do.
Passionate about using your skills to make a critical difference? Your next career move could be here
This position is advertised at 37 hours per week.
The Tour Length is 3 Years with the option to extend by a further 2 Years.
This is an established MOD post within Cyprus and any Cypriot National will not be eligible to apply as a UKBC (UK British Civil Servant).
Job Description
Be the Digital Link Between Defence Operations and Innovation in Cyprus
You will play a pivotal role in connecting defence site customers with the Service Delivery Operations, ensuring their Information Communication Technology needs are not only understood but actively supported. You'll be the face of Defence Digital, managing MODNET SECRET incident support and helping drive operational excellence through technology.
*What Makes This Role Stand Out:*
* From hardware to software and peripherals, you'll provide hands-on incident support for MODNET SECRET systems, keeping critical operations running smoothly.
* You will be the first point of contact for users, building trusted relationships and ensuring their digital experience is seamless and secure.
* You will represent customer needs within Defence Digital, advocating for solutions that align with both business and operational goals.
This is a dynamic and people-focused role, supporting users across Cyprus with regular in-country travel and occasional visits to the UK. Flexibility is key, you may be asked to take on additional responsibilities to meet evolving business needs, always under the guidance of the Defence Digital Chain of Command. You will serve as the first point of contact, building strong relationships and gaining a clear understanding of customer needs.
*Key Duties:*
* Deliver remote and in-person support using knowledge articles and supplier guidance.
* Provide first-time fixes or escalate to incident and problem managers.
* Report reputational concerns and update site profiles across Cyprus.
* Educate users on incident reporting and proper asset handling.
* Support service ticket management and resolution tracking.
* Promote digital culture and self-service practices.
For more information on this role, please refer to the Government Digital and Data Profession Capability Framework: Business relationship manager - Government Digital and Data Profession Capability Framework
Be the Digital Link Between Defence Operations and Innovation in Cyprus
You will play a pivotal role in connecting defence site customers with the Service Delivery Operations, ensuring their Information Communication Technology needs are not only understood but actively supported. You'll be the face of Defence Digital, managing MODNET SECRET incident support and helping drive operational excellence through technology.
*Key Duties:*
* Deliver remote and in-person support using knowledge articles and supplier guidance.
* Provide first-time fixes or escalate to incident and problem managers.
* Report reputational concerns and update site profiles across Cyprus.
* Educate users on incident reporting and proper asset handling.
* Support service ticket management and resolution tracking.
* Promote digital culture and self-service practices.
For more information on this role, please refer to the Government Digital and Data Profession Capability Framework: Business relationship manager - Government Digital and Data Profession Capability Framework
Person specification
We are seeking a motivated and enthusiastic individual with a keen willingness to learn new systems and processes. You'll be proactive, possess excellent interpersonal skills, and thrive when working collaboratively with a wide range of stakeholders in a fast-paced, dynamic environment.
This role requires confidence, the ability to perform under pressure, and excellent task prioritisation skills. You will need to show initiative, retain information effectively, and adapt quickly to changing demands. You will bring strong problem-solving skills, with the confidence to diagnose, evaluate, and resolve complex technical issues.
When Submitting Your CV, Please Highlight Your Career History And Experience Relevant To This Role. Additionally, Refer To The "Things You Need To Know" Section Of The Advert And Provide a Personal Statement (max. 1250 Words) Demonstrating The
essential Criteria
listed Below:
* Please describe your understanding and knowledge of fundamental IT concepts, including assets, peripherals, and network infrastructure.
* Demonstrable experience of being able to take ownership of issues and proactively identifying potential problems before they escalate.
* Please describe your experience of influencing and managing stakeholder relationships effectively
*Please Note:*
* As you will be travelling to incident sites, including accessing Network Equipment Rooms, a full and valid driving licence is essential.
* Only sole UK nationals are eligible to apply for this post.
Licences
Full Uk Driving Licence (must be in date and be held at point of application)
Behaviours
We'll assess you against these behaviours during the selection process:
* Working Together
* Delivering at Pace
* Managing a Quality Service
* Communicating and Influencing
Technical skills
We'll assess you against these technical skills during the selection process:
* Technical Understanding
Alongside your salary of £29,580, Ministry of Defence contributes £8,569 towards you being a member of the Civil Service Defined Benefit Pension scheme. Find out what benefits a Civil Service Pension provides.
Discover My Benefits:
Please follow the link to visit the Discover My Benefits site which showcases the benefits and discounts offered when working as a civilian for the MOD.
Flexible working options- we understand the importance of adapting work to your life.
* Inclusion and diversity- our culture celebrates uniqueness and encourages collaboration of diverse thought.
* A pension scheme which secures your future.
* Generous annual leave- starting with 25 days and growing to 30 after just 5 years.
* Minimum of 15 Days Special Leave in a rolling 12-month period to volunteer for military or emergency service reserve commitments.
* Special Paid Leave for volunteering up to 6 days a year.
* Enhanced maternity, paternity and adoption leave.
* Most sites have good travel links with free car parking; many also have other facilities such as a Sports & Social Club and Gyms
* You can read more here- Civil Service Employee Benefits, Civil Service Careers (civil-service-)
Equality and Diversity
Our people are at the heart of everything we do at Defence Digital. It's vital that our workforce reflects the diversity of both our audience and the wider society in the UK, so we're proud to be an equal opportunities employer and we actively seek candidates from diverse backgrounds and communities. We also recognise the importance of a good work life balance, so we do everything we can to accommodate flexible working, including part-time and job shares for all our roles. Please let us know in your application or at any stage throughout the process if this is something you want to explore.
Professional Framework Statement
Defence Digital operates an organisation model in which every individual belongs to a Government Profession. The successful applicant will be posted into one of the defined Government Professions on Standard Terms of Reference for the grade. Defence Digital reserves the right to move individuals between roles, within their allocated profession, to meet the needs of the business and in support of agile resourcing. Within Defence Digital each profession is led by a Professional Head of Community who will lead professional development and support the Continuous Professional Development path for their group.
Learning & Development
In Defence Digital we have a strong learning and development ethos, supporting you to fulfil your potential by providing:
* Learning and development tailored to your role
* Professional and Personal Development of skills
* Access to thousands of training courses through Civil Service Learning, some free or paid by MOD
* Ability to obtain industry recognised qualifications supported by MOD
Strategic Command is going through a significant transformation programme which aims to improve the way the Command conducts its business and delivers for Defence and the nation. As a consequence of this, all posts within Strategic Command Headquarters and in time the wider organisation, are/will be subject to review and potential changes as we continuously improve across the period of the transformation programme. These changes may be minor or could be more substantive and will generate new opportunities. Throughout, the Command's transformation programme is committed to following the MOD's framework on managing and supporting people through the change process and places an emphasis on early and open consultation and engagement with the Command's personnel and Trade Unions.
This post offers full relocation allowances subject to availability. Cost of Living Overseas Allowances is payable based on personal circumstances and marital status.
Please be advised that the Department is conducting a review of all pay related allowances which could impact on those allowances that the post currently being advertised attracts.
Selection process details
This vacancy is using Success Profiles (opens in a new window), and will assess your Behaviours, Experience and Technical skills.
To apply, please upload your CV in the relevant section of the Civil Service Jobs dashboard, ensuring it clearly demonstrates how you meet the essential criteria outlined in the Person Specification. You must also submit a personal statement
(maximum 1,250 words
) providing evidence of how you meet these criteria.
Below is a link to a video offering helpful tips and guidance on the Civil Service Jobs application process:
Watch: How to apply on CS Jobs: Guide and Tips
We'll assess you against these Behaviours and Technical Skills during the interview process:
*Behaviours:*
* Working Together
* Delivering at Pace
* Managing a Quality Service
* Communicating and Influencing
*Technical Skills:*
* Technical Understanding
If you are selected for interview, it will be conducted via Microsoft Teams. Due to time zone differences, the interview may be scheduled outside of standard business hours. While we will aim to offer as much flexibility as possible, please note that alternative dates for interviews or assessments may not be available.
Artificial Intelligence can be a useful tool to support your application, however, all examples and statements provided must be truthful, factually accurate and taken directly from your own experience. Where plagiarism has been identified (presenting the ideas and experiences of others, or generated by artificial intelligence, as your own) applications may be withdrawn and internal candidates may be subject to disciplinary action. Please see our candidate guidance for more information on appropriate and inappropriate use.
The Ministry of Defence adopts a zero-tolerance approach to unacceptable behaviours, which includes bullying, harassment, sexual harassment, discrimination, and victimisation. You will not be eligible and will not be considered for this post if you have been dismissed from a role for such unacceptable behaviours within the last five years. This will also apply if you resign or otherwise leave a role but, because of an adverse decision, would have been dismissed for gross misconduct had you continued in that employment. Pre-employment checks will be carried out.
As a result of the changes to the UK immigration rules which came into effect on 1 January 2021, the Ministry of Defence will only offer sponsorship for a skilled worker visa under the points-based system, where a role has been deemed to be business critical.
The role currently being advertised has not been assessed as business critical and is therefore NOT open to applications from those who will require sponsorship under the points-based system. Should you apply for this role and be found to require sponsorship, your application will be rejected, and any provisional offer of employment withdrawn.
The Ministry of Defence requires all candidates who are successful at interview to declare any outside interests. These declarations will be discussed with successful candidates following the interview process and before a formal offer of employment is made, as some outside interests may not be compatible with MOD civilian roles. This will not, in the majority of cases, prevent employment in MOD, but it is a measure that must be taken to ensure that appropriate mitigation's can be put in place to manage any potential, perceived or actual conflicts of interest from the first day of employment.
MOD Recruitment Satisfaction Survey – we may contact you regarding your experience to help us improve our customer satisfaction. The survey is voluntary and anonymous. You may however be given the opportunity to provide additional information to help us improve our service which includes the collection of some personal data as defined by the United Kingdom General Data Protection Regulation (UK GDPR). The MOD Privacy Notice sets out how we will use your personal data and your rights.
If you need to contact Defence Business Services (DBS) regarding this vacancy, please indicate that your vacancy is being handled by Resourcing Team 1. If you experience any technical difficulties with the CS Jobs system, please contact the Support Team at
Feedback will only be provided if you attend an interview or assessment.
This vacancy is using Success Profiles (opens in a new window), and will assess your Behaviours, Experience and Technical skills.
Security
Successful candidates must undergo a criminal record check.
Successful candidates must meet the security requirements before they can be appointed. The level of security needed is security check (opens in a new window).See our vetting charter (opens in a new window).
People working with government assets must complete baseline personnel security standard (opens in new window) checks.
Successful candidates must undergo a criminal record check.
Successful candidates must meet the security requirements before they can be appointed. The level of security needed is security check (opens in a new window).See our vetting charter (opens in a new window).
People working with government assets must complete baseline personnel security standard (opens in new window) checks.
Nationality requirements
Open to UK nationals only.
Working for the Civil Service
The Civil Service Code (opens in a new window) sets out the standards of behaviour expected of civil servants.
We recruit by merit on the basis of fair and open competition, as outlined in the Civil Service Commission's recruitment principles (opens in a new window).
The Civil Service embraces diversity and promotes equal opportunities. As such, we run a Disability Confident Scheme (DCS) for candidates with disabilities who meet the minimum selection criteria.
The Civil Service also offers a Redeployment Interview Scheme to civil servants who are at risk of redundancy, and who meet the minimum requirements for the advertised vacancy.
The Civil Service Code (opens in a new window) sets out the standards of behaviour expected of civil servants.
We recruit by merit on the basis of fair and open competition, as outlined in the Civil Service Commission's recruitment principles (opens in a new window).
The Civil Service embraces diversity and promotes equal opportunities. As such, we run a Disability Confident Scheme (DCS) for candidates with disabilities who meet the minimum selection criteria.
The Civil Service also offers a Redeployment Interview Scheme to civil servants who are at risk of redundancy, and who meet the minimum requirements for the advertised vacancy.
Diversity and Inclusion
The Civil Service is committed to attract, retain and invest in talent wherever it is found. To learn more please see the Civil Service People Plan (opens in a new window) and the Civil Service Diversity and Inclusion Strategy (opens in a new window).
This vacancy is part of the Great Place to Work for Veterans (opens in a new window) initiative.
Once this job has closed, the job advert will no longer be available. You may want to save a copy for your records.
Contact point for applicants
Job Contact :
* Name : DD Talent Acquisition Team
* Email : ukstratcomdd-hr-
Recruitment team
* Email : DBSCivPers-
Further information
Please see Further Information document attached.