This is a Permanent, Full Time vacancy that will close in 24 days at 23:59 BST .
The Vacancy
The Commercial Assistant is responsible for supporting and facilitating key commercial functions within Smartroof. This role plays a critical part in the tender-to-order process, client communication, and general office administration, ensuring operational efficiency and upholding exceptional standards of professionalism and customer service.
Key Responsibilities/Duties:
* Prepare and produce new tenders throughout the quotation and estimating process.
* Maintain accurate and timely updates to the tender monitor and order book following tender receipt, quotation production, and order placement.
* Manage and process 'supply-only' and TimberFrame orders efficiently.
* Process orders for ancillary items upon receipt of confirmed orders.
* Assist in the revision of quotations based on customer requests and during price adjustment implementations.
* Conduct follow-up communications with customers regarding quotations, diligently gathering feedback for continuous improvement.
* Cultivate and maintain a strong customer-first service culture for both internal and external stakeholders.
* Serve as a primary point of contact for incoming calls, providing prompt and professional responses, directing enquiries, and assisting customers and colleagues.
* Demonstrate effective use of the company's "6 Agreements of Collaboration" to foster strong working relationships.
* Operational Support & Administration:
o Promote and adhere to all Health & Safety policies and procedures, demonstrating excellent personal safety practices and proactively addressing unsafe behaviours observed.
o Contribute to general office and remote working etiquette, fostering a respectful and professional environment that supports collaborative teamwork.
o Undertake general administrative duties, including but not limited to, booking meeting rooms and assisting with Director-level requests.
o Undertake cross-training within other departments to provide cover for colleague holidays or absences, ensuring business continuity.
* Adaptability & Continuous Improvement:
o Actively participate in any other reasonable tasks related to the position as required by the evolving market conditions and business environment, contributing to the company's expansion and ongoing objectives.
Skills & Experience:
* Proven experience in an administrative, sales support, or commercial coordination role within a fast-paced environment.
* Strong demonstrable understanding and commitment to Health & Safety principles and best practices.
* Exceptional communication and interpersonal skills, with a professional and polite telephone manner.
* Excellent organisational skills with strong attention to detail and the ability to manage multiple priorities effectively.
* Proficiency in Microsoft Office Suite (Word, Excel, Outlook).
* A proactive and collaborative team player with a strong work ethic and adaptable approach.
* Demonstrated ability to instil and maintain a customer-centric approach.
The Company
Smartroof, the original and the best Room in Roof solution became part of The Keystone Group 2012. Operating from Swadlincote (South Derbyshire). Smartroof provides a complete, eco-friendly, structural timber, insulated room-in-roof panel system, creating instant useable space. The company continues to experience double digit growth and success in supply to the regional and national housebuilding sector throughout GB.
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