Do you love birds and wildlife? Are you passionate about making a difference in the world? Do you have excellent communication and administrative skills? If so, we are looking for a Fundraising & Supporter Care Assistant to join our team in Diss, Norfolk.
This is an administrative role where you will be the first point of contact for all supporters who contact us by phone, email or post. You will provide a high level of service and support, ensuring that every supporter feels valued and appreciated. You will also be responsible for administering day-to-day supporter and member activity, including banking, thanking and recording using our Donorfy database.
You will have the opportunity to support the delivery of fundraising activity and campaigns, building relationships and developing new initiatives. We are looking for someone with great communication skills, who is proactive and enjoys working as part of a team.
This is a part time position working 20 hours per week (Tuesday, Wednesday, Thursday and Friday) along side a partner team member.
If you're passionate about making a difference and want to work for a great cause, then we'd love to hear from you!
Download our full Application pack for full role details: https://www.songbird-survival.org.uk/who-we-are/work-with-us
Application Details
Applicants are invited to email their CV with a covering letter, which explains how you meet the criteria in this job description and why you are a good fit for SongBird Survival and whether you are located in or near to Diss, Norfolk? Also if you could you attend an interview, in person in Diss, on the 5th, 9th or 12th September?
Send these to:
HR@songbird-survival.org.uk
Please entitle your email as follows:
Fundraising and Supporter Care Assistant +[name and surname)
Closing Date: Midday on 22nd August 2025
Interviews will be held on: 5th, 9th or 12th September 2025
About SongBird Survival
SongBird Survival is charity that is dedicated to protecting and conserving the UK’s wild songbird populations. Founded in 2000, the charity has been working tirelessly to raise awareness about the decline of songbird populations and to promote solutions that can help to reverse this trend.
At the heart of our work is a deep passion for the natural world and a commitment to protecting it for future generations. The charity understands that birds are not just beautiful creatures to admire but are also essential to the health of our environment and a critical part of the ecosystem.
One of the key ways that SongBird Survival achieves its goals is through scientific research. By investigating the causes of declines in bird populations and developing evidence-based solutions, the charity is able to make a real difference on the ground.
In addition to the research, we also run a range of educational campaigns engage and inspire people of all ages raising awareness about the importance of biodiversity and environmental stewardship.
About this role
The Fundraising & Supporter Care Assistant will join our team to support our fundraising activity across the UK. The role is working with a partner team member to deliver excellent stewardship and support to our members and donors across the full working week. The role is office-based in Diss and reports to the Operations & Finance Manager.
There will be a mix of working independently in the office on some days and also alongside your partner team member and line manager. Therefore, the role requires someone to work both autonomously and also to build strong relationships with the wider team, several of whom work remotely around the UK.
The hours of your weekly work pattern would be: Tuesday & Wednesday 4 hours (12pm-4pm) and Thursday & Friday 6.5 hours (9.30am-4pm)
How we work
We are a small team with great enthusiasm and motivation to achieve great outcomes to benefit songbirds. The working environment is friendly and supportive, and we make sure you are given the tools and training to do your best in your role.
There are often times when you will be given the chance to get involved in developing new ideas or trying out new activities and we welcome everyone to get involved with suggesting how we can do a better job. You will take part in wider team meetings and occasional meetings away from the office.
We are committed to equal opportunities and also ensuring our work is carried out to minimise the impact on the environment.
For full details about the role please visit our website: https://www.songbird-survival.org.uk/who-we-are/work-with-us
#J-18808-Ljbffr