Join to apply for the Customer Account Manager - Health sector role at IPRS Group.
Based in Ipswich but with roles throughout the UK, IPRS Health is one of the UK’s leading providers of physiotherapy, mental health, and wellbeing services to the Occupational Health, Insurance, and Legal sectors. IPRS Health is a forward-thinking organization, utilizing the latest digital innovations to provide first-class clinical services to their patients.
Our team is composed of experienced professionals dedicated to improving patient wellbeing, fostering a supportive and collaborative work environment where innovation and excellence are encouraged.
We are seeking a dedicated Customer Account Manager to join our team, working closely with Business Development Managers. The ideal candidate will support and manage relationships with clients from both markets, ensuring high customer satisfaction and service delivery.
This position offers Hybrid or Remote working depending on your location.
Key Responsibilities:
1. Serve as the primary point of contact for clients, providing exceptional customer service and support.
2. Contribute to discussions and decision-making processes related to the organization’s strategic plans and their realization.
3. Maintain customer relationships and ensure customer loyalty through excellent service, meeting all client needs (KPI, SLA, MI reporting, etc.). Schedule appointments, prepare presentations, and research client businesses and requirements.
4. Oversee the development of marketing literature and communicate new product developments to clients.
5. Assist Business Development Managers with onboarding, account management, and service delivery.
6. Address client needs and concerns promptly and effectively.
7. Collaborate with internal teams to ensure seamless service delivery and client satisfaction.
8. Prepare and deliver regular reports on account status, client feedback, and performance metrics.
9. Identify opportunities for account growth and work with Business Development Managers to achieve sales targets.
10. Stay updated on industry trends, competitor activities, and market conditions.
11. Undertake any other duties as required, including training and presentations.
Skills & Experience:
* Experience in the Insurance & Health/Wellbeing Market.
* Experience working with senior management to align sales strategies.
* Excellent negotiation, communication, and relationship-building skills.
* Proven track record of increasing revenue through lead generation.
* Experience in account management, customer service, or related roles.
* Ability to manage multiple accounts with high attention to detail.
* Effective communication skills, both verbal and written.
* Confidence in client presentations.
* Proactive, results-driven, and focused on client satisfaction.
* Ability to work independently and in a hybrid environment.
* Time management skills to meet deadlines.
* Proficiency in CRM software and Microsoft Office.
* Flexibility to travel as required.
Other Information:
* Salary: £45,000-£50,000, commensurate with skills and experience.
* Car allowance; own transport essential.
* Annual bonus based on targets and performance.
* 25 days annual leave, with options to purchase additional leave.
* Additional benefits include moving day leave, health plan, Employee Assistance Programme, and store discounts.
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