We’re looking for someone with a gift for helping everyone to feel welcome to join us as a Welcome Manager at Knole. You'll be leading our Visitor Services team and oversee our three welcome areas. The advertised salary for this role will be in effect from 1st April. What it's like to work here Knole sits proudly in the heart of Sevenoaks. The estate boasts historic showrooms with a world-class collection of paintings and furniture, sprawling courtyards, gatehouse tower and conservation studio set in a 1000-acre medieval deer park. Knole is part of a large portfolio with Ightham Mote; a beautiful 700-year-old moated manor house, surrounded by stunning gardens and over 500 acres of freely accessible estate. We are passionate about caring for these wonderful properties and visitors are central to everything we do. We are a busy team, who like a challenge and deliver at pace. We work collaboratively across two historic sites. We are hands on and work together to get the job done and create exceptional visitor experiences. What you'll be doing You’ll lead and manage our team of welcome and service assistants and volunteers. You’ll be responsible for making sure that day-to-day operations run smoothly in our all-important welcome areas. You’ll inspire and care for your team, encouraging them to give the highest standards of service and to help grow our charitable income. You and your team will be focused on helping everyone you meet to have their best possible day. You’ll be using good judgement and decision making to lead from the front, in line with National Trust guidelines, values and policies. You'll regularly support the duty manager at Knole, with specific responsibilities including safeguarding, cash and tills, fire, security and evacuation. You'll be the main point of contact for staff, volunteers and visitors in case of emergency, enquiries or complaints. You can view the full role profile for this role in the document attached. You don't need to have all the knowledge, skills and experience listed in the role profile; this is just to provide a full picture of what’s possible in this role. Who we're looking for Applications from redeployees are assessed against the minimum criteria for the role. In your application, please provide details of how you meet the minimum criteria below: experienced in visitor services, tourism, heritage or similar situations naturally curious about people, and motivated to give the highest standards of service highly organised a confident leader adept at managing financial performance up for a challenge, adaptable and responsive under pressure Criteria for all other applicants: understanding of visitor experience and service leadership ability to support team management and development awareness of commercial considerations and financial performance knowledge of operational delivery and risk management experience in communication and stakeholder engagement The package The National Trust has the motto ‘For everyone, for ever’ at its heart. We’re working hard to create an inclusive culture, where everyone feels they belong. It’s important that our people reflect and represent the diversity of the communities and audiences we serve. We welcome and value difference, so when we say we’re for everyone, we want everyone to be welcome in our teams too. • Substantial pension scheme of up to 10% basic salary • Free entry to National Trust places for you, a guest and your children (under 18) • Rental deposit loan scheme • Season ticket loan • EV car lease scheme (for roles that meet the salary criteria) • Perks at work discounts such as gym memberships, shopping discount codes, cinema discounts • Holiday allowance up to 32 days relating to length of service, plus holiday purchase scheme, subject to meeting minimum criteria. • Flexible working whenever possible • Employee assistance programme • Free parking at most Trust places