VodafoneThree - Service Incident Manager
Vodafone Farnborough, England, United Kingdom
Join or sign in to find your next job
Join to apply for the VodafoneThree - Service Incident Manager role at Vodafone
Continue with Google Continue with Google
VodafoneThree - Service Incident Manager
Vodafone Farnborough, England, United Kingdom
1 day ago Be among the first 25 applicants
Join to apply for the VodafoneThree - Service Incident Manager role at Vodafone
Location: Farnborough Office – fully onsite
Salary: Excellent basic salary plus bonus and Vodafone benefits
Working Hours: 24/7, 365 days a year, 4 days on 4 days off (2 x Day Shifts 07:00 – 19:00 and 2 x Night Shifts 19:00 – 07:00) including weekend and bank holidays.
Who We Are
We’re here to build a network the UK can count on – one that connects people, places and potential. Because no matter where you live, what your background is, or how you get online – we think everyone deserves the same chance to stay connected, and with VodafoneThree, that future’s being built – today.
We’re creating more than the UK’s best network. We’re helping close the digital divide, empower communities and drive meaningful progress.
We believe that everyone should feel they belong. Whoever you are and whatever your story, there’s space for you here. We’re building a workplace where different perspectives are welcomed, voices are heard, and everyone feels safe to show up as themselves.
You’ll join a team that genuinely cares – about each other, about our customers, and about the future we’re building. From day one, you’ll be welcomed, valued and encouraged to bring your whole self to work.
Why VodafoneThree
Join us and you’ll be at the heart of change. That means building responsibly, investing sustainably and creating opportunities that last.
We’re not just expanding connectivity; we’re reimagining what a connected nation looks like. With £11bn invested in 5G and digital infrastructure, your work will directly power businesses, services, and communities across the country.
You’ll work on real challenges, with real impact, across every corner of the country. Wherever you join us, whatever your role, you’ll be helping to build a future that works better for everyone.
We move at pace, because what we’re building matters – and we’re learning as we go. We’re proud of the progress we’ve made, but we’re just getting started.
Join Vodafone Business Security Enhanced and strengthen the cyber security of the UK's Critical National Infrastructure and public sector organisations.
You will:
* Fully support the ENOC Service Desk for all customers
* Incident Management – ownership and driving resolution of incidents and be first point of contact for resolution of faults and requests. Accountable for initiative-taking and reactive communication
* Validate, repair, track and drive all tickets in line with agreed quality measures.
* Demonstrate an open and willing mindset whilst remaining empathetic and professional to the customer
* Support the service desk where needed, working to the ethos of being one team and getting it done together.
* Working with the Service Desk on complex ticket management, owning from creation, triaging and driving resolution
* Understand when an incident must be passed to Major Incident Team, providing a comprehensive handover, and remaining engaged with the ticket owner until resolution
* Improve team efficiency by recording best practices and implementing/documenting revised procedures
* Be accountable for dealing with customer complaints accurately, professionally and with empathy within agreed Service Level agreements
* Maintain existing customer relationship and function as trusted Service Incident Manager for Vodafone in all customer interactions, understanding the customer’s business and how VBSE add value
Who You Are
You will have:
* Previous experience of Service Incident Management or Escalation
* Ticket Management and escalation procedure
* Experience of developing and nurturing positive relationships and influencing people at various levels & positions
* Technical knowledge in Telecommunications
* Experience in analysing information, understanding, and identifying problems /trends to enable the implementation of necessary desired outcome
* Manage difficult and sensitive situations by making decisions against competing deadlines
* Prioritising & decision making skills
* ITIL 4 Qualification is essential or will undertake on appointment the necessary
* Qualficiation
* Eligibility for SC clearance
Worried that you don’t meet all the desired criteria exactly?
We know that everyone is unique, with multiple aspects to their identity and different experiences behind them. We are passionate about Inclusion for All and creating a workplace where everyone can thrive, whatever their personal or professional background. If you’re excited about this role but your experience doesn’t align exactly with every part of the job description, we encourage you to apply as you may be the right candidate for this role or another role, and our recruitment team can help you see how your skills fit in.
What We Offer
We care about our people’s success by offering great pay, bonuses, up to 28 days off plus bank holidays, and paid time for charity work. You can personalise our benefits for you and your family, like discounts, vouchers, a pension plan and loads more. We help with your career through our amazing learning tools and top-notch parental leave policies.
Need to know
We are regulated by the Financial Conduct Authority and all offers of employment for this role are subject to background checks, including criminal (DBS) and financial checks to meet the regulators standards.
If you require any reasonable adjustments or have an accessibility request as part of your recruitment journey, for example, extended time or breaks in between online assessments, a sign language interpreter, or assistive technology, please refer to the Accessibility section of our Careers website https://careers.vodafone.com/uk/reasonable-adjustments/ for guidance.
We use AI in different parts of our business to boost innovation, improve efficiency, and create new opportunities. We know many candidates use AI to fine-tune their CVs or prepare for interviews, but what we really care about is your unique experiences and achievements.
During the interview, we want you to rely on your own knowledge and skills to show us who you really are—your personality, creativity, and abilities. Above all, we’re looking for authenticity and can’t wait to get to know the real you.
#VodafoneThree #vodafoneuk
Seniority level
* Seniority level
Not Applicable
Employment type
* Employment type
Full-time
Job function
* Job function
Other
* Industries
Information Services, IT Services and IT Consulting, and Telecommunications
Referrals increase your chances of interviewing at Vodafone by 2x
Get notified about new Incident Manager jobs in Farnborough, England, United Kingdom.
VodafoneThree - Service Incident Manager
Farnborough, England, United Kingdom 2 hours ago
Cyber Security Operational Incident Manager - Technical Consultant
Tadworth, England, United Kingdom 1 week ago
IT&D Senior Change & Capability Manager (6 month FTC)
Slough, England, United Kingdom 1 week ago
Kingston Upon Thames, England, United Kingdom 2 days ago
Kingston Upon Thames, England, United Kingdom 2 days ago
Farnborough, England, United Kingdom 1 week ago
Farnborough, England, United Kingdom 1 week ago
Slough, England, United Kingdom 2 months ago
Senior Consultant - Business Change Manager
Basingstoke, England, United Kingdom 1 month ago
Hersham, England, United Kingdom 18 hours ago
Reading, England, United Kingdom 1 week ago
Service Delivery Manager, Network Operations
Hook, England, United Kingdom 16 hours ago
Reading, England, United Kingdom 1 week ago
Hounslow, England, United Kingdom 13 hours ago
Leatherhead, England, United Kingdom 1 day ago
Gerrards Cross, England, United Kingdom 1 week ago
Driving Standards and Compliance Manager
Reigate, England, United Kingdom 6 days ago
Hounslow, England, United Kingdom 1 week ago
Woking, England, United Kingdom 5 days ago
Reading, England, United Kingdom 3 weeks ago
Driving Standards and Compliance Manager, SURREY COUNTY COUNCIL
Reigate, England, United Kingdom 1 week ago
Theale, England, United Kingdom 3 weeks ago
Kingston Upon Thames, England, United Kingdom
£45,000.00
-
£50,500.00
2 weeks ago
Software Commissioning Test Team Leader (ICS)
Winnersh, England, United Kingdom 2 weeks ago
High Wycombe, England, United Kingdom 1 day ago
In House Critical Facility Manager / MEP Hard FM Services Manager
Reading, England, United Kingdom 1 week ago
Greenford, England, United Kingdom 6 days ago
Farnborough, England, United Kingdom 10 hours ago
Fleet, England, United Kingdom 5 days ago
Junior Security Operations Coordinator - Africa Region
We’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI.
#J-18808-Ljbffr