Private Patient Coordinator | Spire Clare Park Hospital -Farnham | Full Time, Permanent | Excellent Salary and Benefits
Spire Clare Park Hospital is looking to recruit a Private Patient Coordinator who will provide excellent levels of customer service to patients making enquiries into the hospital by telephone and email, on a permanent basis. Experience of sales, telephony and/or a customer contact centre is an advantage.
Spire Clare Park is an elective hospital situated in Farnham that has recently been rated as good by the CQC. We offer a range of surgical specialties, which includes: Orthopaedics, General Surgery, Cosmetics, Urology, Dermatology and ENT.
Duties and responsibilities:
1. Professional handling of self-pay enquiries (eg, capturing enquirers details, booking appointments, resolving queries, giving information, providing advice and practical help) from phone calls and emails with prospective self-pay patients
2. Converting enquiries to outpatient appointments
3. Meeting team and individual targets relating to conversion, revenue and appointments
4. Attending patient information events to represent Spire Healthcare and our services
5. Learning skills required to assist in outpatient appointments team as and when required
6. Providing customers with excellent after-sales service
Who we're looking for:
7. Excellent interpersonal skills
8. First-rate organisational skills and attention to detail
9. A good grasp of standard IT packages (eg Microsoft Outlook, Excel and (ideally) SAP)
10. High level of customer service
11. Healthcare experience
12. Experience in sales or a contact centre based role
Benefits:
We offer employees a competitive salary as well as a comprehensive benefits package which includes but is not limited to:
13. 35 days annual leave inclusive of bank holidays
14. Employer and employee contributory pension with flexible retirement options
15. ‘Spire for you’ reward platform - discount and cashback for over 1000 retailers
16. Free Bupa wellness screening
17. Private medical insurance
18. Life assurance