JOB DESCRIPTION Would you like to become part of our Estates Team as an Estate Assistant, helping us deliver an excellent service to our residents? We are seeking a customer-focused team player with experience in grounds maintenance, gardening, and cleaning. This is a permanent, full-time opportunity, covering our sites in Crawley and the surrounding areas. You will be responsible for delivering a consistently high standard of grounds maintenance, gardening, and cleaning services, ensuring work is completed in line with agreed standards, specifications, and timescales. This will include the cleaning of internal communal areas as well as maintaining external spaces to ensure they remain safe, tidy, and well presented. Acting as a representative of Guinness on site, you will work closely with customers, contractors, and colleagues to develop positive working relationships. You will support the smooth running of our estates by providing access where required and reporting responsive repairs, fly-tipping, graffiti, and any safeguarding concerns. A full UK manual driving licence is required for this role. What Were Looking For As a customer-focused organisation, we place equal importance on how we deliver our services as we do on the services themselves. We are seeking an experienced Estate Assistant who combines practical skills with excellent customer service and a genuine commitment to going the extra mile for residents. You will be able to demonstrate the following essential skills and experience: Proven professional experience delivering grounds maintenance across a range of sites and garden environments Knowledge and experience of lawn care, shrub maintenance, and plant care Evidence of achieving high levels of customer satisfaction Ability to undertake physical work in accordance with Health & Safety requirements Capability to work effectively as part of a team and independently with minimal supervision Ability to demonstrate the Guinness Behaviours Knowledge of Health & Safety legislation, including COSHH and the use of PPE A full UK driving licence If you are interested in finding out more about the key responsibilities of the role and/or to ensure you meet the essential criteria, please review the attached role profile TGPCVL Benefits Holidays: We offer 25 27 days holiday a year, plus bank holidays. We will also give you the opportunity to buy up to an additional 5 days. You will also receive additional holiday in line with your length of service (1 extra day per 5 years service, capped at 4 days). Competitive Pension Scheme: We will help you save for your retirement through our workplace pension scheme. Guinness match your contribution up to 9%. To help you get the most out of your pension contributions, we operate a salary sacrifice arrangement that means you will pay less National Insurance contributions. Benefits Portal: We have a lifestyle benefits scheme, pulling together a range of special offers and great deals. You can make some great savings on everyday shopping from fashion and electronics to travel, leisure and days out and weekly supermarket shopping. Performance Pay: Annual Performance Score bonus subject to eligibility Life Assurance: For peace of mind Guinness provides three times salary life cover in the event of your death Health Plan Options: There are a couple of health care schemes available depending on the post grade VDU/DSE: Free eye test vouchers every 2 years with £55 contribution to glasses if requires for VDU work Additional benefits include: Access to the Finance wellbeing portal Professional subscription annual payment Travel season ticket loan Car lease scheme