Customer Experience Host – Mitie Cleaning & Hygiene Services
Join our team as a Customer Experience Host and be the first point of contact for Vodafone guests and employees, delivering exceptional customer service and a welcoming environment.
Job Overview
Monday to Friday – 40 hours per week with 1 hour unpaid lunch. Pay: £12.60 per hour.
Responsibilities
* Deliver exceptional customer service to all Vodafone guests and employees.
* Represent Mitie in a professional, proficient and personable manner at all times.
* Provide proactive and engaging reception and front‑of‑house service across all meeting, event and guest spaces.
* Ensure prompt reporting and communication regarding any faults, feedback or Health & Safety issues.
* Provide a warm welcome to employees, contractors and visitors; greet guests while standing for regular periods.
* Proactively engage with users of meeting and event spaces to ensure a positive experience.
* Manage visitor registration using Proxyclick and issue access passes.
* Assist visitors by introducing them to relevant amenities and ensuring they are looked after.
* Notify hosts of guest arrivals via VGreet and direct communication (phone/email).
* Provide guidance on meeting room bookings and system usage (self‑service model), complete host checks for all pre‑booked meetings.
* Maintain reception areas, meeting rooms and guest spaces clean and presentable.
* Conduct checks and report maintenance issues promptly.
* Assist visitors with taxi bookings or local transport information.
* Ensure thorough shift handovers and adhere to rota punctuality.
* Answer all calls promptly and professionally using the agreed greeting.
* Provide switchboard cover during lunch and leave periods (training provided).
* Support events in spaces such as The Pavilion.
* Conduct floor walks and host checks to ensure space usage compliance.
* Liaise with building security and site managers as needed; stay alert and report suspicious behaviour or security incidents.
Person Specification
Essential
* Previous experience in a reception or front‑of‑house role.
* Excellent verbal and written communication skills.
* Proficient in Microsoft Office applications (Word, Excel, Outlook).
* Positive, flexible team player with a proactive attitude.
* Ability to remain calm under pressure and consistently deliver high‑level customer service.
* Capable of standing for prolonged periods during greeting duties.
Desirable
* Fire Warden and First Aid training (or willingness to obtain).
* Familiarity with Visitor Management Systems (e.g., Proxyclick, VGreet).
* Experience supporting or coordinating events.
Health, Safety & Information Security
* Follow Group and company policies and procedures at all times.
* Report any apparent deficiencies that may result in failure of service or risk to health and safety or the environment.
* Use all work equipment and personal PPE properly and in accordance with training received.
* Report any issues or training needs to your Line Manager or via the divisional incident reporting system.
* Ensure compliance with Mitie's information security procedures in all activities.
* Proactively identify and report security risks to your manager.
* Report actual and suspected security incidents.
Benefits
Our flexible benefits scheme includes access to a virtual GP, financial wellbeing assistance, a Salary Finance scheme, dental insurance, dining cards, coffee clubs, technology products, high‑street discounts through MiDeals, a cycle‑to‑work scheme, life cover, a save‑as‑you‑earn scheme and a Mitie Matching Share Plan. Employees are recognised with Mitie Stars and may compete for prizes.
We are committed to inclusive recruitment. If you have a disability or long‑term condition and need reasonable adjustments during the recruitment process, please let us know.
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