Job Description Wavenet is seeking a Unified Communications & Contact Centre Product Manager to take ownership of the full lifecycle of our UC & CC portfolio. This is a high-impact, commercially focused role responsible for shaping product strategy, driving innovation and ensuring competitive positioning across our UCaaS, CCaaS, SIP and voice services portfolio. You’ll work cross-functionally with Sales, Commercial, Engineering, Operations and Vendor Alliances teams to define, develop and grow market-leading solutions. You’ll also partner closely with external vendors and suppliers to enhance and future-proof our portfolio. This role is ideal for someone who thrives in a fast-paced, evolving environment and enjoys translating technical capability into clear customer value. What You’ll Be Doing Product Strategy & Roadmap Own the product vision and roadmap for Wavenet’s UCaaS, CCaaS, SIP and voice portfolio Drive strategy across platforms including 8x8, TeamsLink, AudioCodes Live, Zoom, Content Guru, Five9 and inbound services Monitor market trends, competitor activity and customer insight to inform product evolution Ensure solutions remain competitive, scalable and commercially viable Product Development & Innovation Lead full product lifecycle from concept to launch and optimisation Define requirements for TeamsLink enhancements, CCaaS integrations, compliance recording and cross-platform capabilities Collaborate with engineering and ecosystem partners (e.g. Microsoft and CCaaS vendors) to deliver roadmap priorities Drive innovation across Microsoft ecosystem partnerships and AI-assisted CX capabilities Commercial Ownership Own portfolio performance and commercial success Develop pricing models, licensing structures and bundled propositions in partnership with Commercial Enable Sales teams through training, proposition development and competitive positioning Support go-to-market activity with Sales and Marketing Vendor & Partner Management Manage strategic vendor relationships across the UC & CC ecosystem Lead joint roadmap and planning sessions Evaluate new technologies and integration opportunities Customer & Operational Alignment Gather customer feedback and insight to prioritise enhancements Support strategic customer engagements where required Ensure service documentation, SLAs and onboarding processes remain robust and up to date Work closely with Operations to maintain service excellence