Who are we? Howden is a global insurance group with employee ownership at its heart. Together, we have pushed the boundaries of insurance. We are united by a shared passion and no-limits mindset, and our strength lies in our ability to collaborate as a powerful international team comprised of 23,000 employees spanning over 56 countries. People join Howden for many different reasons, but they stay for the same one: our culture. It’s what sets us apart, and the reason our employees have been turning down headhunters for years. Whatever your priorities – work / life balance, career progression, sustainability, volunteering – you’ll find like-minded people driving change at Howden. Job purpose: The Company is committed to ensuring the fair treatment of our customers and delivering positive outcomes. We need to you effectively handle a portfolio of existing clients with the Consumer area to achieve, and surpass, a range of business targets including revenue, retention and quality. You'll need to maintain and update records in a timely and accurate manner to enable the business to acquire all relevant and required management information. We're looking for someone who is able to advise on private medical insurance and look for cross sales opportunities to achieve best fit with our clients, as well as having the commitment to ensuring the fair treatment of our customers and the delivery of appropriate outcomes at all times. Contact with others: You are requested to follow all reasonable instructions as appropriate. Receive advice, guidance, training, instructions and supervision. Inform, liaise and co-operate to get things done in an effective and efficient manner Build and maintain strong business relationships with all relevant providers. You will be required to be professional, polite and diligent in all dealings with all members. Key responsibilities & accountabilities Maintain an effective and thorough understanding of the Health & Wellness market and all related products and services. Conduct a comprehensive market review in order to gain sufficient information to enable you to make suitable recommendations. Complete all supporting documentation in an accurate and timely way Ensure outstanding items, payments and mandates are followed up regularly by maintaining an effective diary tracking system. Maintain accurate and relevant data from conversations and correspondence in Epic. Align with all Company systems and procedures, as well as outside regulatory compliance. Pass any client complaints to your Line Manager for action and notification to the Complaints Officer in line with the Company’s Complaints Procedures. Maintain professional competence, undertaking training as identified in your performance review and the training and competence requirements of the Company. Support the departmental Key Performance Indicators / Service Level Agreements as directed by your Manager. Be aware of the Business Continuity Plan (BCP) and ensure that relevant information is kept up to date. Be actively involved in the formulation, testing and execution of the plan as and when required. Promote effective working relationships with staff throughout the business including Howden companies. Maintain accurate and secure records using the Company’s internal IT systems. Undertake all other duties as required. Training, education & qualification Educated to an appropriate standard. Undergo training as necessary in all aspects of systems, products and insurance and acquire the relevant CII qualifications as per the company's professional education policy. Skills, knowledge and abilities Working experience of Consumer Healthcare business. Excellent written skills and knowledge of all Microsoft Office applications. Excellent telephone manner, outstanding interpersonal and effective communication skills. Analysis and judgement. Handling information. Relationship building. Effective time management. Ability to identify and match products with customer requirements. Observe the terms of the General Data Protection Regulation 2018 and the company’s registration under the Act. Maintain absolute client and company confidentiality at all times. Observe the routines outlined in the departments’ procedure manuals. Behaviours Adopt and embrace the principles of the Company’s Mission and Values, treating our customers fairly at all times. Act in a dignified and professional manner at all times. Co-operation. Customer focussed. Enthusiastic, positive, professional attitude. Excellent interpersonal skills. Ability to self-motivate. Desire and drive. Persuading and influencing. Maintain complete client and company confidentiality at all times. Accurate work with attention to detail. Meticulous and thorough. Sense of responsibility and ownership. What do we offer in return? A career that you define. At Howden, we value diversity – there is no one Howden type. Instead, we’re looking for individuals who share the same values as us: Our successes have all come from someone brave enough to try something new We support each other in the small everyday moments and the bigger challenges We are determined to make a positive difference at work and beyond Reasonable adjustments We're committed to providing reasonable accommodations at Howden to ensure that our positions align well with your needs. Besides the usual adjustments such as software, IT, and office setups, we can also accommodate other changes such as flexible hours* or hybrid working*. If you're excited by this role but have some doubts about whether it’s the right fit for you, send us your application – if your profile fits the role’s criteria, we will be in touch to assist in helping to get you set up with any reasonable adjustments you may require. *Not all positions can accommodate changes to working hours or locations. Reach out to your Recruitment Partner if you want to know more. Permanent