Role Purpose
Ready to kick-start your career in comms? As our Communications & Engagement Executive, you’ll be at the heart of the action—helping to create, share, and celebrate the stories that make TalkTalk special.
Main Responsibilities
* Support the delivery of colleague and external communications, from drafting emails to posting on social media, whilst supporting stakeholder engagement in a variety of tasks including information requests and meeting preparation to ensure we maintain strong relationships with politicians and regulators.
* Help organise events, campaigns, and engagement activities.
* Gather stories, feedback, and ideas from across the business.
* Keep our comms channels up to date and buzzing with fresh content.
* Help monitor media coverage and compile daily news summaries.
* Maintain databases and distribution lists for communications.
* Assist with reporting, analytics, and admin tasks where necessary.
* Bring enthusiasm, creativity, and a willingness to get stuck in.
* Learn from experienced comms and engagement pros and grow your skills every day.
Knowledge
* Understanding of communications, marketing, public relations, or a related field—gained through academic study, internships, or entry-level roles.
* Awareness of stakeholder engagement principles.
* Familiarity with colleague communications practices and channels such as intranets, newsletters, and social media.
* Basic knowledge of media monitoring and how to interpret coverage for internal reporting.
Skills
* Excellent written and verbal communication skills, with the ability to tailor messaging for different audiences.
* Strong organisational skills, including managing multiple tasks, maintaining databases, and supporting reporting and analytics.
* Confident use of digital tools and platforms (e.g. Microsoft 365, SharePoint, Viva Engage, LinkedIn, X).
* Creative thinking and content generation for campaigns, events, and engagement activities.
* Ability to gather and synthesise feedback, stories, and ideas from across the business.
* Collaborative mindset with a proactive approach to teamwork and cross-functional engagement.
Experience
* Some practical experience in communications or marketing—such as university projects, internships, or entry-level roles.
* Exposure to event planning or campaign coordination, either professionally or academically.
* Experience using social media for professional or organisational purposes.
* Demonstrated ability to work in fast-paced environments and adapt to changing priorities.
Additional Information
Some out-of-hour work will at times be required to manage press enquiries and deliver colleague events.
Be Yourself. Make an Impact. Join Us.
As a recognised Top 50 Inclusive Employer in the UK, we believe that diversity fuels innovation and success. We’re committed to building a workplace that reflects the communities and customers we serve. At TalkTalk, inclusion is part of our DNA – we’re all 100% human, and we’ve created a culture where you can truly be yourself.
We’re not your traditional 9-5. We’re a dynamic, flexible workplace, and we’re excited to hear how you like to work. Whether you thrive in collaboration, focus better at home, or prefer a bit of both – let’s make it work.
What We Offer
* Flexible hybrid working – with a minimum of 50% office presence to support teamwork and connection
* Collaborative office spaces designed for creative thinking and innovation
* Free on-site parking at our offices
* Generous holiday package – 25 days annual leave, 3 wellbeing days, and your birthday off (plus the option to buy up to 10 more days!)
* Private healthcare for all employees
* Competitive pension scheme and performance-related bonus opportunities
* Free broadband for all employees
* Life event gifts – celebrating milestones like marriages and births
* Inclusive employee networks – open to all, supporting peer connection and thought-provoking conversations
* Salary sacrifice scheme – save on dental, gym, and more
* Big retail and leisure discounts
* 3 paid volunteering days a year – because making a difference matters to us too
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