On-Board Host for TransPennine Express (TPE) at Manchester Station
Pay Rate: £13.20 per hour plus commission
Hours: Full Time (39 hours)
Shifts: Rotational shifts between 6am and 9pm, including some weekends
Applicants must be at least 18 years old due to certain responsibilities within the role.
We are a leading provider of catering and onboard services to the British Railway Industry, with over 40 service centres nationwide and a workforce of over 1000 employees. We are committed to delivering first-class service consistently.
Ideally, you will have: At least 2 years of experience in a customer-facing role within the Retail, Leisure, & Hospitality Industry. Full training will be provided.
As an On Board Host, you'll:
* Provide 'at seat trolley service' on TPE trains, ensuring excellent customer service, managing stock, and handling transactions.
* Travel on assigned trains, assist passengers, meet sales targets independently, and achieve contractual goals.
* Accurately manage stock and transactions, adhere to hygiene and safety standards, and support management initiatives.
* Perform Service Centre duties as directed, engage with passengers, provide information, and address diverse needs, including details on services, ticketing, platforms, and disruptions.
* You can claim up to 50 rover tickets for TPE network rail for family & friends.
Why join us as an On Board Host?
At Rail Gourmet, we offer more than jobs; we provide dynamic career opportunities with numerous benefits:
* Employee Discounts: Up to 50% discount on various SSP brands across the UK, such as M&S, Burger King, Starbucks, Upper Crust, etc.
* Work Hour Discounts: Up to 75% off on SSP brands during work hours.
* Friends and Family Discount: 20% off across our Catering, Whistlestop, and Urban Express units (T&C apply).
* Learn while you Earn: Access to award-winning training, apprenticeships, and development programs.
* Internal Growth Opportunities: 70% of our managers are promoted internally.
* App Benefits: Access shopping discounts, financial aid, wellbeing resources, GP appointments, and a 24/7 helpline for you and your loved ones.
* Health and Wellbeing Support: Retail Trust, flexible working, family-friendly leave.
* Inclusive Culture: Support networks for LGBTQ+, Women’s Network, Neurodiversity, Disability, and more.
* Financial Benefits: UK Pension Plans, Life assurance, Share Incentives, Cycle to Work Scheme, competitive pay, earned pay advances, and loans up to £5000 repaid via salary.
* Referral Rewards: £400 for successful employee referrals.
* Holiday Allowance: 28 days pro-rata, including Bank Holidays.
* Rewards & Recognition: RG Stars, Extra Mile Vouchers, and more.
* Travel and Leisure Pass: Duty and leisure pass for TPE after probation.
Rail Gourmet is an equal opportunity employer committed to recruiting and retaining talented individuals from diverse backgrounds, skills, and perspectives.
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