Reception & Reservations Manager - 17 Bruton Street
Schedule - Full Time
Previous experience within a high end restaurant or private members club essential
About Us
Lilibet’s is a new seafood-led restaurant set within a beautifully restored Mayfair townhouse — once the birthplace of a young British princess. Inspired by elegance, travel, and timeless hospitality, the venue blends classic British charm with Mediterranean flavours, all served in a series of intimate, story-rich dining spaces.
With over 160 covers, the restaurant includes an oyster bar, fireside grill, cocktail bar, and year-round terrace. Guests will experience standout seafood dishes, bold cooking, and refined service in a setting designed to feel like an extraordinary private home.
If you’re passionate about genuine hospitality and excited to be part of our team, we’d love to hear from you. The successful candidate will be friendly, personable and passionate about all things food and drink.
The Position
As the Reception & Reservations Manager, you will manage the restaurant's reservation system, ensuring accuracy and efficiency in booking and seating arrangements. You will be responsible for maximising revenue in our new restaurant through cover maximisation and cross-selling techniques.
You will be a natural at the door, greeting guests warmly, handling enquiries, and assisting with reservations both over the phone and in person. You will partner with the leadership team, the kitchen and the service staff to ensure an exceptional guest experience in even the busiest periods.
This is a fantastic opportunity for an experienced Reservations leader to be part of an ambitious new opening in the heart of Mayfair.
If you have the following attributes, then we want to hear from you:
* Previous experience in a similar leadership role within a busy London restaurant.
* A high standard of personal presentation with a confident and welcoming personality.
* Have a strong working knowledge of mainstream reservations systems like Sevenrooms.
* Exceptional manners, excellent written skills and a good command of English.
* Ability to work well under pressure with strong attention to detail in a fast-paced environment.
* Be a team player who is an avid learner and adaptable with an infectious smile.
* Fantastic communication skills, over the phone, on email and in person
* Strong organizational skills with the ability to multitask and prioritize effectively.
* Excellent communication and interpersonal skills, with a friendly and approachable demeanour.
Benefits & Culture
* Guaranteed time off on Christmas and Boxing Day, we will be closed on these days
* Share the joy of our wonderful venue with friends and family with up to 50% discount
* Many more