Customer Service Advisor
Fawley
Permanent Full Time
£25,185 per annum
Join Our Customer Experience Team at Calor Gas
Are you a proactive and personable individual with a passion for delivering exceptional customer service? Calor Gas is looking for an enthusiastic Customer Service Advisor to join our Customer Experience team in Fawley. In this role, you’ll act as a first point of contact for customers — resolving queries over the phone and in writing, often at first contact.
Working Hours:
Our contact centre operates Monday to Friday, 8:00am – 8:00pm, with shift patterns allocated on a rotational basis. You’ll receive advance notice of your scheduled shifts.
* Saturday shifts: 9:00am – 1:00pm (on a rota basis)
* Bank Holidays: 9:00am – 5:00pm (on a rota basis)
Key Responsibilities:
* Respond to inbound and outbound customer calls, providing timely and effective support.
* Process customer orders and handle account administration with accuracy.
* Promote Calor’s products and services during customer interactions.
* Investigate and resolve customer complaints in line with company policies and service standards.
* Achieve individual and team performance targets and KPIs.
* Collaborate across departments to ensure a smooth and efficient customer experience.
* Contribute ideas and support improvements in service processes and customer satisfaction.
* Maintain accurate, secure, and up-to-date customer records.
What We’re Looking For:
* Strong communication and interpersonal skills, with a customer-focused approach.
* A sense of ownership and pride in delivering high-quality work.
* Ability to stay organised and work effectively under pressure.
* Meticulous attention to detail.
* Familiarity with Microsoft Office; experience with SAP is advantageous.
* Comfortable working in a high-volume, fast-paced environment.
What We Offer:
* 25 days of annual leave
* Holiday Purchase Scheme
* Private Medical Insurance
* Company Pension Scheme
* Staff Discounts on Calor Gas
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