Job Summary
We are seeking a dedicated and experienced Operations Manager to oversee our cleaning and housekeeping operations within the Kent area, with a primary focus on supporting MAPP at Hempstead Valley. You will also have to be living within a 20-mile radius of Gillingham, Kent. This role is crucial for ensuring that our facilities maintain the highest standards of cleanliness and operational efficiency.
Please see below a summary of your main responsibilities:
* Manage contracts in line with the Contract Specification.
* Ensure hours worked/delivered on your contracts are accurately recorded.
* Arrange/attend Client meetings. Take minutes, notes and report back.
* Manage periodic works and one-off works related to your clients' contracts.
* Manage your contracts within budget and manage sub-contractors.
* Ensure Quality Audits are performed as required.
* Respond positively to Quality Audits or client feedback.
* Ensure all data on the Client database for your contracts is accurate and up to date .
* Recruit, induct and follow probationary process for new staff and undertake exit interviews when staff leave.
* Allocate tasks and work schedules to staff on your contracts.
* Monitor and be responsible for the work of Site Managers, Supervisors, Team Leaders and Cleaning Operatives on your contract.
* Support, mentor and train those reporting to you.
* Ensure all employees who you are responsible for use equipment and materials correctly.
* Hold staff/team briefings as required
* Manage attendance, disciplinary and grievance matters effectively with the support of the HR Department.
* Maintain a smart and professional appearance at all times, ensuring your staff do likewise.
* Handle holiday requests from staff and ensure that there is sufficient cover.
* Liaise with the Operations Director and HR Director about any staffing issues.
In addition, the ideal candidate will:
* Have a full UK driver's license.
* Good IT knowledge.
* Be able to multitask.
* Have strong communication skills, both written and verbal.
* Have strong administration skills.
* Have the flexibility and willingness to learn.
* Have the willingness to get stuck in and help with any tasks.
* Have the ability to build strong relationships.
* Have working knowledge of the cleaning industry.
This position attracts the following terms:
Working Times: Monday to Friday, 40 hours per week, although you will be required to work two weekends per month. Working hours will be flexible.
Benefits: Company vehicle, additional two days' annual leave per year and eligibility to the Company's bonus scheme (£1,000 per annum) after successfully completing a 6 months' probationary period.
We are committed to creating a diverse environment and we are proud to be an equal opportunity employer. We positively encourage applications from suitably qualified and eligible candidates regardless of sex, race, disability, age, sexual orientation, gender reassignment, religion or belief, marital status, or pregnancy and maternity.
Job Type: Full-time
Pay: £32,000.00-£35,000.00 per year
Language:
* English (required)
Licence/Certification:
* Driving Licence (required)
Work Location: In person