Field Engineer Hardware Break/Fix (HP & Lenovo)
Location: PE & CB Postal Areas
Employment Type: Full-Time
Pay of rate : £150.00 per day
Start day : asp
Finished 30/04/2026
Role Overview
We are seeking an experienced Field Engineer specializing in hardware break/fix support for HP and Lenovo laptops and desktops. This role is strictly hardware-focused and requires strong diagnostic and repair expertise.
?? Please note: This is not a deskside support role. Candidates whose experience is limited to basic tasks such as battery or keyboard replacements will not be considered. Proven hands-on hardware diagnostic and component-level repair experience is essential.
This role involves extensive fieldwork with 50%+ daily travel, so flexibility and willingness to travel is mandatory.
Key Responsibilities
* Troubleshooting, diagnosing, installing, maintaining, and repairing designated HP & Lenovo desktop and laptop hardware.
* Performing advanced hardware diagnostics and break/fix repairs.
* Responding to customer service requests professionally and efficiently.
* Maintaining and monitoring daily communication tools (phone, voicemail, email).
* Keeping administrative responsibilities up to date, including documentation and reporting to support departments.
* Ensuring best practice standards and practical problem-solving approaches are followed at all times.
* Maintaining tools and test equipment in good working order.
* Adhering strictly to parts processes and company procedures.
* Utilizing escalation and support processes to resolve service delivery issues.
* Working independently in the field with minimal supervision.
* Lifting and carrying parts and equipment weighing up to 25 kg.
* Extended periods of driving and travel within the PE & CB postal areas.
Essential Requirements
* Minimum 3 years proven experience diagnosing and repairing desktop and laptop hardware (HP & Lenovo preferred).
* Strong hardware troubleshooting and break/fix repair experience.
* Demonstrated ability to independently diagnose motherboard, storage, memory, PSU, and other hardware component failures.
* Experience responding effectively to customer concerns and service requests.
* Ability to work predominantly independently in a field-based environment.
* Valid drivers license with a good driving record.
* Willingness and ability to travel extensively (50%+ daily travel).
* Physically capable of lifting and carrying up to 25 kg.
Preferred Skills
* Manufacturer certifications (HP / Lenovo) will be advantageous.
* Strong organizational and reporting skills.
* Professional customer-facing communication skills.
* Strong time management and route planning ability.
If you are an experienced hardware break/fix technician looking for a dynamic field-based role with significant independence and responsibility, we encourage you to apply.
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