1. Providing high level, quality and timely support to retail, head office and warehouse personnel in line with KPIs and SLAs.
2. Act as the first point of contact for retail support, including EPOS, Back Office, Tablets and associated infrastructure.
3. Build strong relationships with end users and members of the IT team.
4. Provide a spontaneous and quick resolution to incidents or service requests within internal SLAs.
5. Maintain the help desk including incidents, faults, service levels and response, trends, resolutions.
6. Escalate incidents to the IT Service Desk Manager and other IT team members where appropriate.
7. Supporting the team, scheduling, provisioning and undertaking new EPOS/Back Office installations.
8. To supply, commission, upgrade and configure Hardware & Software as directed by the IT Service Desk Manager.
9. Document and maintain settings and configurations.
10. Support internal compliance including maintaining Software License Management, PCI Compliance and Asset Management.
11. Carry out duties in accordance with Company and IT Policy and Procedures, contribute to improving and determining standards.
About you
12. Previous IT Support experience or hold an IT related degree
13. Have customer service experience, with the ability to build rapport easily
14. Troubleshooting, diagnostic or IT support skills
15. Windows Server administration skills
16. UK Driver's license
Adecco acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Adecco Group UK & Ireland is an Equal Opportunities Employer.