The role of Asset Performance Administrator will include:
1. Delivering, improving, maintaining and monitoring effective and efficient administrative systems to support the delivery of services in accordance with policies, procedures and relevant regulations
2. Supporting with the permissions for improvements process ensuring all requests are handled accordingly in line with Sanctuary Group procedure
3. Supporting the management of mailboxes, ensuring emails are categorised accordingly and responded to within suitable timeframes
4. Supporting the regional teams by ensuring accurate and timely information is collected, collated, prepared and presented to ensure regulatory and other standards are continuously met or exceeded
5. Supporting the management and maintenance of relationships with internal and external stakeholders, residents and contractors, identifying any shortfalls in service delivery and ensuring they are dealt with appropriately, including investigating and responding to complaints
6. Supporting the arranging of meetings including attendance, information preparation, minute taking and follow up administration, to ensure effective organisation and record keeping.
7. Contributing, as appropriate, to special programmes and projects in support of the Group's values and objectives
Skills and experiences:
8. Confidence working with data, spreadsheets and reporting tools
9. Strong organisational skills and high attention to detail
10. Excellent communication skills and the ability to build positive working relationships
11. Proactive approach to solving problems
12. Experience in an administrative, data-focused or property related role
13. Literacy and numeracy equivalent to passes in GCSE English & Maths
Why work for us?
We provide homes and care for more than 250,000 people in England and Scotland. Our customers are at the heart of all we do. With around 14,000 colleagues, we foster a diverse and inclusive culture, and nurture and reward talent.
Our Benefits
As part of our commitment to making Sanctuary a great place to work, where your wellbeing is of genuine importance, we have developed an attractive employment package. The package recognises your contribution, supports your physical, mental and financial health and gives you the flexibility to tailor your employee benefits by offering:
14. 25 days annual leave (rising to a maximum of 30 days) plus public holidays
15. A pension scheme with matching employer contributions from Sanctuary up to set limits
16. Life Assurance
17. Employee Volunteering scheme
18. Employee Advice Service including counselling
19. Cycle to Work scheme
20. Voluntary health plans
21. Employee discounts
22. Wellbeing support and tools
23. Employee recognition scheme
24. Employee platform to access your reward and wellbeing package online, find exclusive discounts, wellbeing resources and recognition tools
25. Staff Networks, with a shared interest in inclusion, and who provide invaluable support to colleagues
26. Effective 1st April role salary is £25,844 per annum (rising to £27,209 after 12 months, subject to satisfactory performance)
(if the link is unavailable please visit the Sanctuary careers website)