Starting Salary £26,000 (dependent on experience) Full time: 40 hours per week - 08:30 - 17:00, Mon to Fri (very occasional weekend work) Loc ation: Coalville, Leicestershire Reports to: Warehouse and Inventory Manager We are looking for an enthusiastic office administrator to join our fast-growing Mobile Café Franchise business. This is a varied role, involving day to day administration for the main business and partner businesses, alongside sales/event/marketing support and assisting with picking and packing within the warehouse when required. The role is primarily office based with occasional warehouse work; duties and responsibilities (spanning across main and partner businesses) include but not limited to: Answering phones, dealing with customer emails and requests Reception entry monitoring and greeting visitors Refreshments for visitors Responding to time sensitive franchisee issues and queries Checking inventory and maintaining stock levels Picking, packing and arranging collection and delivery of products Compiling and sending out regular customer correspondence Assisting with new franchisee administration tasks Liaising with clients and potential customers on the telephone Coordinating, scheduling and organising meetings and subcontractor works Filing, typing, drafting, scanning, copying, administrative functions, taking notes or minutes Directing event enquiries to the correct Franchisee or head office team member Supporting at consumer facing shows and events Assisting with social media posts Supporting Sales and Recruitment Manager with new Franchisee leads and discovery bookings Processing and uploading new leads to the database Carrying out follow up sales calls when required Booking travel and accommodation for field-based Hospitality Support Team Maintaining office cleanliness, including weekly vacuum cleaning, emptying bins as/when required We are looking for someone with strong administrational skills, significant experience within a busy office environment and who will enjoy the varied nature of this role. Applicants must have an excellent telephone manner combined with superb oral and written communication skills; as well as a good working knowledge of Microsoft Office applications, including proficient use of Excel and google sheets. A good aptitude for learning basic IT systems is also important and a genuine commitment to high levels of customer service is essential. A large portion of the tasks involved with this role will require good organisational skills, along with a high degree of self-motivation and the ability to manage your own workload. As we are a small team, a helpful attitude and willingness to pitch in with other tasks outside of the role when required is extremely important. Ideally hold a UK driving licence but not essential.