Chantry Court is a Leaseholder, retirement living scheme consisting of 56 one & two bedroom self-contained flats. Situated in the centre of the historic town of Devizes with access to plenty of local shops and amenities.
We’re now seeking a Dynamic Scheme Manager to assist the Regional Manager with the day-to-day operational management of the independent living scheme, delivering an on-site housing management service that supports our residents to lead independent lives in a safe environment.
This a fantastic opportunity to work within the housing industry, we are look for a someone who is a self starter, who thrives on working with anatomy whilst being part of a team, someone who is able to manage their own time and calendar to ensure tasks are completed and our customers needs are met.
Ideally you will have experience in housing or in a customer facing role, working with customers as well as high organisational and administrative skills.
You will carry out well-being checks and respond to emerging changes in circumstances, identify and manage risk including safeguarding taking accountability for ensuring that appropriate actions are taken, and controls are in place to manage the risk. You will engage with older people and their families and support them to identify issues that are important to them and how they would like to progress them. Developing relationships with partner agencies that provide well-being opportunities, you will support customers to produce and access a programme of well-being and social initiatives, onsite and virtually, that helps support and give a voice to issues affecting older customers such as improved well-being, reduction in loneliness and dementia awareness.
You’ll routinely carry out health & safety, fire safety and warden call system checks ensuring both compliance and achievement of consistently high service standards, and identify and manage risk including safeguarding, taking accountability for ensuring that appropriate actions are taken and controls are in place to manage the risk.
You will be able to excel in an environment where no two days are the same and the self reward of helping customers in maintaining independent living, being the face and voice of Stonewater and being part of a wider team.
Want to know what it’s like to work for Stonewater?
The ideal candidate:
1. Experience of working in a housing environment or recent demonstrable experience of frontline customer service.
2. Good IT skills including Microsoft Office applications and a willingness and aptitude to learn our in-house systems.
3. Excellent record-keeping skills, ensuring that all information is clearly represented and accurately captured.
4. A motivated and committed self-starter with strong organisational skills, with a passion to deliver innovative services.
5. Ability to work collaboratively and communicate information clearly and effectively with customers, colleagues, and a wide range of contractors, external agencies etc.
6. Thinks practically and logically and produces high quality work, overcoming problems/issues to meet deadlines.
7. Delivers excellent customer service, including response and resolution of customer feedback and complaints with support from managers as required.
8. Leasehold experience is desirable but not essential as full training will be provided.
Appointment to this role will be subject to a satisfactory Disclosure and Barring Service Check, satisfactory references and possession of a valid Right to Work document.