Head of Operational Delivery & Governance Be the driving force behind world-class operational delivery. At Videalert, part of the Marston Holdings Group, we don’t just deliver technology — we transform cities through smart, sustainable transport solutions. As our new Head of Operational Delivery & Governance, you'll lead from the front, ensuring seamless execution of strategic projects while building a culture of excellence and continuous improvement. What You’ll Be Doing: Leading and developing the Project Management Office (PMO) Overseeing end-to-end delivery of technology projects across scope, schedule, budget & quality Collaborating across Service Management, Operations, and Finance to align with business objectives Driving forecasting accuracy across 3, 6, and 12-month horizons, supporting EBITDA growth Mentoring Project and Service Delivery Managers to elevate team performance Being the go-to escalation point for high-impact client delivery Championing process optimisation and project governance across the function Tracking KPIs, manage resource allocation, and drive delivery excellence Promoting a culture of innovation, collaboration, and accountability What You’ll Need: PRINCE2 Practitioner qualification (Essential) Proven track record in SaaS/HaaS project delivery Strong financial and resource management skills Experience leading large-scale, cross-functional teams Proficiency in Agile and Waterfall methodologies Exceptional client communication and stakeholder management (Desirable: ITIL, HALO ITSM, Jira, Microsoft Project) A strategic and naturally collaborative mindset Why Join Us? Healthcare cash plan Discounts on retail, travel, socialising & more Cycle to work scheme Enhanced parental leave (subject to eligibility) 25 days holiday bank holidays Play a pivotal role in transforming how technology serves transport Work in a company that values governance, quality, and customer success Collaborate with some of the most innovative minds in the industry Ready to lead the future of operational delivery? Apply today