The post-holder is responsible for the provision of high quality and comprehensive day-to-day administrative, and clerical support within the Radiotherapy department. The individual is expected to carry out delegated, administrative, and clerical duties to support and to ensure appropriate care, information and support is given to all patients and their carer's. Provide reception cover for the department as well as collation, input, and analysis of relevant patient data while problem solving and communicating effectively. Working under the direction of the Administration Managers to undertake routine and specifically identified tasks once training and competencies have been completed. Although not exhaustive will include the booking in of patients on the Radiotherapy Mosaiq system, liaising with staff in the Radiotherapy and other departments within the Trust.
The post holder must contribute to the efficient running of the service, and work within The Christie NHS Foundation Trust policies and Health & Safety Legislation.
Main duties of the job
Communication Skills
Ensuring accurate recording/input of treatment and planning data, organising, and scheduling patient appointments, greeting, and escorting patients and assisting patients with appointment queries.
Knowledge, training, and experience
Problem solving & forward thinking. Uses knowledge of integrated clinical information systems for collating data and adding referrals. Data input and radiotherapy completion tasks. Where applicable, provides retrieval of medical documents for clinical information including those from other Trusts
Personal Skills
Liaises with the multi-disciplinary team to ensure that adequate information and support is available to patients
Planning and Organisation
Plan and organise own time and workload activity referring to managers as necessary
Other Responsibilities
Is responsible for the day-to-day administrator tasks to support the Linacs
Undertake a range of different delegated duties across the Radiotherapy Department set by the line manager. Record patient information and data and care packages
Effort
Patient transfer. Manual handling tasks as required
About us
The Christie is one of Europe's leading cancer centres, treating over 60,000 patients a year. We are based in Manchester and serve a population of 3.2 million across Greater Manchester & Cheshire, but as a national specialist around 15% patients are referred to us from other parts of the country. We provide radiotherapy through one of the largest radiotherapy departments in the world; chemotherapy on site and through 14 other hospitals; highly specialist surgery for complex and rare cancer; and a wide range of support and diagnostic services. We are also an international leader in research, with world first breakthroughs for over 100 years. We run one of the largest early clinical trial units in Europe with over 300 trials every year. Cancer research in Manchester, most of which is undertaken on the Christie site, has been officially ranked the best in the UK.
Job responsibilities
DUTIES AND RESPONSIBILITIES
Ensuring accurate recording/input of treatment and planning data, organising, and scheduling patient appointments, greeting, and escorting patients and assisting patients with appointment queries.
Problem solving & forward thinking. Uses knowledge of integrated clinical information systems for collating data and adding referrals. Data input and radiotherapy completion tasks. Where applicable, provides retrieval of medical documents for clinical information including those from other Trusts
Liaises with the multi-disciplinary team to ensure that adequate information and support is available to patients
Plan and organise own time and workload activity referring to managers as necessary
Is responsible for the day-to-day administrator tasks to support the Linacs
Undertake a range of different delegated duties across the Radiotherapy Department set by the line manager. Record patient information and data and care packages
Patient transfer. Manual handling tasks as required
Following the Christie Core Values at all times:
To teach
The Christie is one of Europes leading cancer centres, treating over 60,000 patients a year. We are based in Manchester and serve a population of 3.2 million across Greater Manchester & Cheshire .
We provide Radiotherapy through one of the largest Radiotherapy departments in the world
The support team works closely with the radiographers and medical team providing administration, practical and clinical support for patients. Working hours must be flexible to fit the needs of the service. This may include evening work, some weekend working and does include working bank holidays. Individuals will be expected to participate in all shift patterns
Patient care is important to us, and training will be given for the skills required. Radiotherapy is committed to continuous personal and professional development.
Person Specification
Qualifications
* Educated to GCSE Level or equivalent
* NVQ or Health Care Certificates
Experience
* Experience of working in a customer service or patient related environment
* Experience of undertaking administrative duties
* Health Care Experience
* Administration Experience
Skills
* Effective communication and customer skills
* Able to work using own initiative, following instructions from line management
Knowledge
* IT literate
* Basic understanding of IT
VALUES
* Ability to demonstrate the organisational values and behaviours
OTHER
* Able to work shift patterns and Bank Holidays
* Flexibility within working hours
* Committed to delivering high standards of patient care
* Empathetic and caring
* Professional outlook and positive attitude
* Honest and trustworthy-team player
* Dedicated and enthusiastic
* Physical ability to manoeuvre patients
* Keep up to date with all administrate skills
* Able to concentrate during busy work patterns
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Employer name
The Christie NHS FT
Address
Radiotherapy Withington Support - E00710
Radiotherapy Withington Support - E00710
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