Are you an experienced IT Support Engineer looking for a varied role where no two days are the same? We're working with a well-established Managed Service Provider (MSP) who deliver high-quality IT support to a diverse range of SME clients across the region. You'll join a collaborative and growing team providing both remote and onsite technical support to customers, ensuring systems run smoothly and efficiently.
Key Responsibilities for IT Support Engineer
* Deliver remote technical support to customers via the IT helpdesk
* Visit client sites to resolve IT service requests and provide hands-on support
* Log, track, and manage all actions through the helpdesk system
* Prioritise and manage your workload to deliver the best possible customer service
* Proactively monitor systems, manage faults, and ensure maximum uptime
* Support core IT processes including starter/leaver setup, asset tracking, and service provisioning
IT Support Engineer Required Skills & Experience
* Minimum 3 years' experience in a hands-on IT support role
* Full UK driving licence and access to a vehicle
* Strong communication and customer service skills (both written and verbal)
* Excellent attention to detail and problem-solving ability
* Able to work well under pressure, both independently and as part of a team
* Genuine enthusiasm for IT and technology
Desirable Experience
* 2nd Line IT support background, ideally within an SME or MSP environment
* Networking knowledge - WAN/LAN/WLAN, routing, NAT, network diagnostics
* Windows Server (2019/2022/2025) - DHCP, DNS, Group Policy, RRAS
* Exchange Server (2019/2025) administration
* Microsoft 365 - Entra, Exchange, SharePoint, Defender, and related admin
* Experience with RMM tools and Service Desk Ticket Systems
What's on Offer
* Competitive salary (£30,000-£36,000, with flexibility for exceptional candidates)
* Performance-based bonus scheme
* Private healthcare
* 23 days' holiday + bank holidays
* Regular team building events
* Career development within a supportive and forward-thinking environment
This role will involve a mix of onsite work, office-based tasks, and collaboration with other engineers, so a flexible, proactive approach is key.
If you’re ready to take the next step in your IT career with a company that values expertise, reliability, and customer care apply today!
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