General Manager – Retail & Hospitality
Location: Gateshead
Salary: £35,000 – £38,000 + Bonus
Ready to take the lead in a fast-paced, experience-driven environment? An exciting entertainment and retail venue known for immersive spaces, themed bars, and unforgettable customer experiences, is looking for a dynamic General Manager to join their site.
This is your chance to step into a venue where creativity meets hospitality. You'll oversee a diverse team, drive commercial success, and ensure every guest leaves talking about their visit.
The Role
With experience in retail/hospitality, you will be putting into practice your valuable knowledge and building upon an already award winning team. With full oversight of P&L, you will be the driving force of increasing revenue for the venue. Furthermore you will be:
* Leading, coaching and motivating a vibrant team to deliver exceptional service
* Overseeing bar operations and maintaining high standards across all front-of-house areas
* Managing performance, identifying development needs, and supporting staff growth
* Monitoring revenue streams and driving KPIs to maximise profitability
* Taking ownership of venue standards, atmosphere, and the overall guest journey
* Working closely with senior leadership to push the venue's vision forward
What We're Looking For
At this stage in your career, you will be well versed in running a successful venue/team and have worked closely with senior management to drive business strategy forward. We are seeking someone who is confident, revenue focused and has a passion for exceeding goals. Having a good sense of humour certainly helps too. Other qualities we are looking for:
* Strong team management experience within hospitality, retail, or leisure
* Hands-on bar and front-of-house expertise
* A confident leader with proven performance management skills
* Someone who thrives in busy, high-energy environments
* A commercially aware manager with experience in revenue management and new business outreach
* A natural communicator who can inspire a team and handle challenges with ease
Why Join Us
* You'll be part of a unique, storytelling-led brand known for its imaginative spaces and guest-centric approach
* Expect a supportive leadership team, opportunities to innovate, and a workplace where no two days are the same
* Competitive salary with an uncapped bonus structure
* True opportunity to innovate ideas and drive your business forward
* Staff discounts
If you're passionate about delivering memorable experiences and ready to elevate a standout venue, we'd love to hear from you.
Job Types: Full-time, Permanent
Pay: £35,000.00-£38,000.00 per year
Benefits:
* Additional leave
* Company events
* Company pension
* Employee discount
* Free parking
* Health & wellbeing programme
Work Location: In person